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Hello gomidas95,
Thank you for contacting Intel.
To proceed further with troubleshooting, we kindly request you to provide the following information:
1.Please share the SSU logs using the following link:
https://www.intel.com/content/www/us/en/support/articles/000008563/ethernet-products.html
2.Kindly confirm whether your concern is related to the built-in network controller on the motherboard or a separately purchased PCIe network adapter.
Regards
Pujeeth_Intel
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SSU:
# SSU Scan Information
Scan Info:
Version:"4.3.2.0"
Date:"04.30.2026"
Time:"00:00:01.8367580"
# Scanned Hardware
Computer:
- "Networking"
Intel ® Network Connections Install Options:"Not Available"
Intel ® Network Connections Version:"Not Available"
Intel ® PROSet/Wireless Software Version:"Not Available"
- "Hyper-V Virtual Ethernet Adapter"
Availability:"Running or Full Power"
Caption:"Hyper-V Virtual Ethernet Adapter"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"No"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"VmsProxyHNic.sys"
Driver Date:"06.21.2006 12:00 ÖÖ"
Driver Path:"C:\Windows\system32\drivers\VmsProxyHNic.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.19041.1"
Index:"0013"
INF:"wvms_mp_windows.inf"
INF Section:"VMSMP.ndi"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"172.23.16.1;fe80::246f:6837:91c6:293d"
IP Subnet:"255.255.240.0;64"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"04.30.2026 08:12 ÖS"
Location:"Not Available"
MAC Address:"00:15:**:**:**:**"
Manufacturer:"Microsoft"
Media Type:
Net Connection ID:"vEthernet (Ethernet)"
NetCfgInstanceId:"{F3154460-95D4-453E-A5BF-AA6BD8CC2331}"
Number of VLANs:"0"
PNP Device ID:"ROOT\VMS_MP\0000"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Hyper-V Virtual Ethernet Adapter"
Service Name:"VMSNPXYMP"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Type:"Ethernet 802.3"
- "Service Bindings"
Bağlantı Katmanı Topolojisi Bulma Eşleyicisi G/Ç Sürücüsü:
Bağlantı Katmanı Topolojisi Bulma Yanıtlayıcısı:
İnternet Protokolü Sürüm 4 (TCP/IPv4):
İnternet Protokolü Sürüm 6 (TCP/IPv6):
Köprü Sürücüsü:
Microsoft Ağları için Dosya ve Yazıcı Paylaşımı:
Microsoft Ağları için İstemci:
Microsoft LLDP Protokolü Sürücüsü:
Microsoft Network Monitor 3 Driver:
Npcap Packet Driver (NPCAP):
QoS Paket Zamanlayıcısı:
- "Settings"
*IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"
*IPsecOffloadV2:IPSec Offload:"Auth Header and ESP Enabled (3)"
*JumboPacket:Jumbo Packet:"Disabled (1514)"
*LsoV2IPv4:Large Send Offload Version 2 (IPv4):"Enabled (1)"
*LsoV2IPv6:Large Send Offload Version 2 (IPv6):"Enabled (1)"
*MaxRssProcessors:Maximum Number of RSS Processors:"8 (8)"
*NetworkDirect:Network Direct (RDMA):"Disabled (0)"
*NumRSSQueues:Maximum Number of RSS Queues:"8 (8)"
*RscIPv4:Recv Segment Coalescing (IPv4):"Enabled (1)"
*RscIPv6:Recv Segment Coalescing (IPv6):"Enabled (1)"
*RSS:Receive Side Scaling:"Enabled (1)"
*RssBaseProcNumber:RSS Base Processor Number:"0 (0)"
*RssMaxProcNumber:Maximum RSS Processor Number:"63 (63)"
*RSSProfile:RSS Profile:"Closest Processor Static (2)"
*TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
- "Intel(R) Ethernet Connection (2) I219-V"
Availability:"Running or Full Power"
- "Caption":"Intel(R) Ethernet Connection (2) I219-V"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Ethernet+Connection+(2)+I219+V"
CoInstallers:"Not Available"
Default IP Gateway:"192.168.0.1"
DHCP Enabled:"Yes"
DHCP Lease Expires:"05.07.2026 08:12 ÖS"
DHCP Lease Obtained:"04.30.2026 08:12 ÖS"
DHCP Server:"192.168.0.1"
Driver:"e1d68x64.sys"
Driver Date:"06.22.2021 12:00 ÖÖ"
Driver Path:"C:\Windows\system32\DriverStore\FileRepository\e1d68x64.inf_amd64_b32d0891eb98aee4\e1d68x64.sys"
Driver Provider:"Intel"
Driver Version:"12.19.1.37"
ETrackID:"Not Available"
Index:"0009"
INF:"oem118.inf"
INF Section:"E15B8.10.0.1.19H1"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"192.168.0.13;fe80::eaa6:b169:f7c3:ba5f"
IP Subnet:"255.255.255.0;64"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"04.30.2026 08:12 ÖS"
Location:"PCI bus 0, device 31, function 6"
MAC Address:"00:1F:**:**:**:**"
Manufacturer:"Intel"
Media Type:
Net Connection ID:"Ethernet"
NetCfgInstanceId:"{3F7C9CFB-9E1A-4D7A-BE6C-1D383B4B307F}"
Number of VLANs:"0"
NVM Version:"Not Available"
Part Number:"FFFFFF-0FF"
PNP Device ID:"PCI\VEN_8086&DEV_15B8&SUBSYS_00008086&REV_00\*&11******&0&**"
Port:"Not Available"
Power Management (Low Power):"Active: Yes, Enable: Yes"
Power Management (Wake On LAN):"Active: Yes, Enable: Yes"
Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Intel(R) Ethernet Connection (2) I219-V"
Service Name:"e1dexpress"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Type:"Ethernet 802.3"
- "Service Bindings"
Bağlantı Katmanı Topolojisi Bulma Eşleyicisi G/Ç Sürücüsü:
Bağlantı Katmanı Topolojisi Bulma Yanıtlayıcısı:
İnternet Protokolü Sürüm 4 (TCP/IPv4):
İnternet Protokolü Sürüm 6 (TCP/IPv6):
Köprü Sürücüsü:
Microsoft Ağları için Dosya ve Yazıcı Paylaşımı:
Microsoft Ağları için İstemci:
Microsoft LLDP Protokolü Sürücüsü:
Microsoft Network Monitor 3 Driver:
Npcap Packet Driver (NPCAP):
QoS Paket Zamanlayıcısı:
- "Settings"
*FlowControl:Flow Control:"Rx & Tx Enabled (3)"
*InterruptModeration:Interrupt Moderation:"Enabled (1)"
*IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"
*JumboPacket:Jumbo Packet:"Disabled (1514)"
*LsoV2IPv4:Large Send Offload V2 (IPv4):"Enabled (1)"
*LsoV2IPv6:Large Send Offload V2 (IPv6):"Enabled (1)"
*NumRssQueues:Maximum Number of RSS Queues:"2 Queues (2)"
*PMARPOffload:Protocol ARP Offload:"Enabled (1)"
*PMNSOffload:Protocol NS Offload:"Enabled (1)"
*PriorityVLANTag:Packet Priority & VLAN:"Packet Priority & VLAN Enabled (3)"
*PtpHardwareTimestamp:PTP Hardware Timestamp:"Disabled (0)"
*ReceiveBuffers:Receive Buffers:"256 (256)"
*RSS:Receive Side Scaling:"Enabled (1)"
*RSSProfile:RSS load balancing profile:"ClosestProcessor (1)"
*SoftwareTimestamp:Software Timestamp:"Disabled (0)"
*SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"
*TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*TransmitBuffers:Transmit Buffers:"512 (512)"
*UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
*WakeOnPattern:Wake on Pattern Match:"Enabled (1)"
AdaptiveIFS:Adaptive Inter-Frame Spacing:"Enabled (1)"
AutoPowerSaveModeEnabled:Link Speed Battery Saver:"Disabled (0)"
EEELinkAdvertisement:Energy Efficient Ethernet:"On (1)"
EnablePME:Enable PME:"Enabled (1)"
ITR:Interrupt Moderation Rate:"Adaptive (65535)"
LinkNegotiationProcess:Legacy Switch Compatibility Mode:"Disabled (1)"
LogLinkStateEvent:Log Link State Event:"Enabled (51)"
MasterSlave:Gigabit Master Slave Mode:"Auto Detect (0)"
ReduceSpeedOnPowerDown:Reduce Speed On Power Down:"Enabled (1)"
SipsEnabled:System Idle Power Saver:"Disabled (0)"
ULPMode:Ultra Low Power Mode:"Enabled (1)"
WaitAutoNegComplete:Wait for Link:"Auto Detect (2)"
WakeOnLink:Wake on Link Settings:"Disabled (0)"
...#SSU#...
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Hi gomidas95,
Greetings!
Thank you for your response. Could you please help us with the motherboard model where the controller is embedded? or confirm if you are using a custom PCB with an I219 controller.
Regards,
Dinesh
Intel Customer Support Technician
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