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CGust3
Beginner
119 Views

We are using the 4 port 710 10GB card and having intermittent "unsupported SFP+" errors. We found the driver level is 2.4.10 and the NVM level is 5.05 Can this driver/NVM levels cause intermittent issues?

 
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3 Replies
CrisselleF_C_Intel
Moderator
49 Views

Hello CGust3,

 

Thank you for posting in Intel Ethernet Communities. 

 

Please provide the following information for us to check on your request. 

 

1.) PBA and serial number of the adapter. You may refer to the link below on where to find the PBA number. Providing photos of the adapter focusing on the markings (white sticker) that can be found on the physical card will be highly appreciated as it would help us to double check on it. The PBA consists 6-digit number located at the last part of the serial number.

https://www.intel.com/content/www/us/en/support/articles/000007022/network-and-i-o/ethernet-products...

2.) Model of the SFP+ modules. You may provide the PBA number that can be found on the physical modules.

3.) Please share the links where the driver and NVM were downloaded from.

 

We look forward to your response.

 

In case we don't hear from you, we will follow up after 3 business days.

 

Best regards,

Crisselle C

Intel® Customer Support

CrisselleF_C_Intel
Moderator
49 Views

Hello CGust3,

 

Good day!

 

We'd like to follow up the requested information for us to proceed checking your inquiry.

 

Awaiting to hear from you.

 

Should there be no response from you, we will follow up after 3 business days.

 

Best regards,

Crisselle C

Intel® Customer Support

CrisselleF_C_Intel
Moderator
49 Views

Hello CGust3,

 

How are you today?

 

Please be informed that we will now close this request since we haven't received any response from our previous follow ups. Just feel free to post a new question if you may have any other inquiry in the future.

 

May you have a lovely weekend ahead!

 

Best regards,

Crisselle C

Intel® Customer Support

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