X710-4 NVM Tool Reports "Update not found"

[CBurd]

Hi, I have several X710-DA4 that I purchased at different times, and some of them I was able to grab the latest firmware (5.05) and upgrade them. nvmupdate64e and ethool show this on the good ones:

driver: i40e

version: 1.6.42

firmware-version: 5.05 0x8000289d 1.1568.0

bus-info: 0000:85:00.2

supports-statistics: yes

supports-test: yes

supports-eeprom-access: yes

supports-register-dump: yes

supports-priv-flags: yes

WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update.

Inventory in progress. Please wait [.........*]

Num Description Ver. DevId S:B Status

=== ======================================== ===== ===== ====== ===============

01) Intel(R) Ethernet Converged Network 5.05 1572 00:004 Up to date

Adapter X710-4

02) Intel(R) I350 Gigabit Network Connection 1.99 1521 00:129 Update not

available

03) Intel(R) Ethernet Converged Network 5.05 1572 00:133 Up to date

Adapter X710-4

On the other box, it will not let me upgrade:

driver: i40e

version: 2.0.23

firmware-version: 4.10 0x800011c5 0.0.0

bus-info: 0000:01:00.1

supports-statistics: yes

supports-test: yes

supports-eeprom-access: yes

supports-register-dump: yes

supports-priv-flags: yes

WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update.

Inventory in progress. Please wait [|.........]

Num Description Ver. DevId S:B Status

=== ======================================== ===== ===== ====== ===============

01) Intel(R) Ethernet Converged Network 4.10 1572 00:001 Update not

Adapter X710-4 available

02) Intel(R) I350 Gigabit Network Connection 1.99 1521 00:129 Update not

available

03) Intel(R) Ethernet Converged Network 4.10 1572 00:130 Update not

Adapter X710-4 available

Does anyone know what's wrong?

[idata]

Hi cburdick,

Thank you for posting in Wired Ethernet Community.Please share the output of lspci -vv | grep -i 'Intel Corporation Ethernet Controller X710'regards,Vince

[CBurd]

01:00.0 Ethernet controller: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ (rev 01)

01:00.1 Ethernet controller: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ (rev 01)

01:00.2 Ethernet controller: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ (rev 01)

01:00.3 Ethernet controller: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ (rev 01)

82:00.0 Ethernet controller: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ (rev 01)

82:00.1 Ethernet controller: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ (rev 01)

82:00.2 Ethernet controller: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ (rev 01)

82:00.3 Ethernet controller: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ (rev 01)

[CBurd]

Are you still there?

[idata]

Hi cburdick,

Thanks for sharing the lspci output, I was looking for the following items ([SN], [V1]) to determine if your X710 is retail or OEM.You can try to load version 4.42 then version 5.05.Download link to version 4.42 https://downloadcenter.intel.com/download/25222/Non-Volatile-Memory-NVM-Update-Utility-for-Intel-Ethernet-Converged-Network-Adapter-XL710-and-X710-Seriesregards,Vince

[CBurd]

Hi Vince, same results:

Intel(R) Ethernet NVM Update Tool

NVMUpdate version 1.25.20.12

Copyright (C) 2013 - 2015 Intel Corporation.

WARNING: TO AVOID DAMAGE TO YOUR DEVICE, DO NOT EXIT OR REBOOT OR POWER OFF THE SYSTEM DURING THIS UPDATE

Inventory in progress. Please wait [+.........]

Num Description Device-Id B:D Adapter Status

=== ====================================== ========= ===== ====================

01) Intel(R) Ethernet Converged Network Ad 8086-1572 01:00 Update not available

02) Intel(R) I350 Gigabit Network Connecti 8086-1521 129:00 Update not available

03) Intel(R) Ethernet Converged Network Ad 8086-1572 130:00 Update not available

Tool execution completed with the following status: All operations completed successfully

Press any key to exit.

[idata]

Hi cburdick, please share the markings of your Intel(R) X710, this information is available in the white sticker label in the actual network adapter.

regards,Vince

[CBurd]

Hi, the white sticker is in the attached picture.

[idata]

Thanks cburdick, please try to run this command during firmware update.

./nvmupdate64e -u -l -o update.xml -b -c nvmupdate.cfgregards,Vince

[CBurd]

Hi Vince, that doesn't seem to work:

~/XL710/Linux_x64$ sudo ./nvmupdate64e -u -l -o update.xml -b -c nvmupdate.cfg

Intel(R) Ethernet NVM Update Tool

NVMUpdate version 1.28.19.4

Copyright (C) 2013 - 2016 Intel Corporation.

Config file read.

No devices to update

Post update inventory

[idata]

Hi Cburdick,

Unfortunately we are not able to locate the PBA # H34308-003 in our part number website below: https://www.intel.com/content/www/us/en/support/network-and-i-o/ethernet-products/000005612.htmlCan you run the lspci command to provide the vendor ID and Dev ID for us to double check? You may click on the arrow beside "Linux" to expand the entry to see the sample command and output detail at website above.Type lspci -nn | grep -i 'Ethernet Controller' at a command prompt.Looking forward to your reply. Thank you.Regards,sharon

[CBurd]

Hi, none of that information is shown in lspci; it's all blank:

Capabilities: [e0] Vital Product Data

Product Name: XL710 40GbE Controller

Read-only fields:

[PN] Part number:

[EC] Engineering changes:

[FG] Unknown:

[LC] Unknown:

[MN] Manufacture ID:

[PG] Unknown:

[SN] Serial number:

[V0] Vendor specific:

[RV] Reserved: checksum good, 0 byte(s) reserved

Read/write fields:

[V1] Vendor specific:

End

01:00.0 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

01:00.1 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

01:00.2 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

01:00.3 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

81:00.0 Ethernet controller [0200]: Intel Corporation I350 Gigabit Network Connection [8086:1521] (rev 01)

81:00.1 Ethernet controller [0200]: Intel Corporation I350 Gigabit Network Connection [8086:1521] (rev 01)

82:00.0 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

82:00.1 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

82:00.2 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

82:00.3 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

[idata]

Hi Cburdick,

Please feel free to provide the information requested. Looking forward to your reply. Thank you.Regards,sharon

[CBurd]

Hi Sharon, I have responded several days ago, but it says the response is being moderated. Here it is again:

Capabilities: [e0] Vital Product Data

Product Name: XL710 40GbE Controller

Read-only fields:

[PN] Part number:

[EC] Engineering changes:

[FG] Unknown:

[LC] Unknown:

[MN] Manufacture ID:

[PG] Unknown:

[SN] Serial number:

[V0] Vendor specific:

[RV] Reserved: checksum good, 0 byte(s) reserved

Read/write fields:

[V1] Vendor specific:

End

01:00.0 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

01:00.1 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

01:00.2 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

01:00.3 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

81:00.0 Ethernet controller [0200]: Intel Corporation I350 Gigabit Network Connection [8086:1521] (rev 01)

81:00.1 Ethernet controller [0200]: Intel Corporation I350 Gigabit Network Connection [8086:1521] (rev 01)

82:00.0 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

82:00.1 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

82:00.2 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

82:00.3 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

[idata]

Hi Cburdick,

Thank you for the information and taking time to resend the information. Based on the output, there is no device and vendor ID information. Just to double check if this network adapter came with the server you bought? I understand you bought several units of this model in separate time, however one of these network adapter came along with the server system? What is the brand and model of your server system? Thanks,sharon

[CBurd]

Hi, the cards were purchased with the server from exxact computing. The model is:

TXR430-1500R chassis:

https://exxactcorp.com/index.php/solution/solu_detail/198 https://exxactcorp.com/index.php/solution/solu_detail/198

[idata]

HI Cburdick,

Thank you for the information. regards,sharon

[idata]

Hi Cburdick,

Here is a suggestion you can try. Please run the SSU tool to check for the Etrack ID then follow the steps below. You can download the SSU tool here at https://downloadcenter.intel.com/product/91600/Intel-System-Support-Utility 1. Unpack the XL710_NVMUpdatePackage_v5_05 for whatever version you are using (Just extract the contents to a folder) 2. Open the extracted folder and go to XL710 | Linux_x64 and locate "nvmupdate.cfg" 3. Open the "nvmupdate.cfg" with a text editor 4. Search for the following full entry: (search for EEPID: 800024C6 to make it easier to find) BEGIN DEVICE DEVICENAME: XL710 VENDOR: 8086 DEVICE: 1572 NVM IMAGE: X710DA2_5p04_CFGID7p2_OEMGEN.bin SKIP OROM: TRUE EEPID: 800024C6 REPLACES: 8000191B 80001920 80001DC0 80001F54 80001FA4 80002282 EEPROM MAP: PF_Alloc_WOL_DIS.txt RESET TYPE: REBOOT END DEVICE 5. On the line that says "REPLACES:" add your network adapter's ETrackID at the end of the listed ETrack IDs 6. Save the file. Please do let me know the result. Thank you for your time on this matter.regards,sharon

[CBurd]

Hi Sharon, it doesn't look like SSU is supported on Ubuntu 14.04:

~$ sudo ./ssu.sh

This product is not supported on this operating system.

Would you like to try to scan? (y/n)

y

It hangs here and doesn't move after that.

[idata]

Hi Cburdick,

Thank you for the update. Let me further check.regards,sharon

[idata]

Hi Cburdick,

For the Etrack ID, please refer to page 4 of the userguide below, you may run the ethtool command to generate the output https://www-ssl.intel.com/content/www/us/en/embedded/products/networking/nvm-update-tool-quick-linux-usage-guide.htmlThanks,sharon