X710-T2L stuck in recovery, Cannot restore manufacturing data

[zorg]

Hi,

after the update from 09.32/09.20h to 09.40 failed for unknown reason the X710-T2L is in recovery state.

Following attempts to flash fail with:

Num Description Ver.(hex) DevId S:B Status
=== ================================== ============ ===== ====== ==============
01) Intel(R) Ethernet Network Adapter N/A(N/A) 15FF 00:007 RECOVERY
X710-T2L failed

Tool execution completed with the following status: Cannot restore manufacturing data.

How to proceed?

# ethtool -i enp7s0f0
driver: i40e
version: 6.6.13-amd64
firmware-version: 9.40 0x8000ecc3 1.3353.0
expansion-rom-version:
bus-info: 0000:07:00.0
supports-statistics: no
supports-test: no
supports-eeprom-access: yes
supports-register-dump: no
supports-priv-flags: yes

previous version: firmware-version: 9.20 0x8000d8ae 1.3353.0

Num Description Ver.(hex) DevId S:B Status
=== ================================== ============ ===== ====== ==============
01) Intel(R) Ethernet Network Adapter 9.32(9.20) 15FF 00:007 Update
X710-T2L available

Thank you

Martin

[Irwan_Intel]

Hello zorg,

Thank you for the posting in Intel Ethernet Communities.

You can refer to the Feature Support matrix for NVM and software compatibility

https://www.intel.com/content/www/us/en/support/articles/000093197/ethernet-products.html

You may also refer to the recovery guideline below:

https://www.intel.com/content/www/us/en/support/articles/000089896/ethernet-products.html

Quick usage guideline on how to use the update tool.

https://www.intel.com/content/www/us/en/support/articles/000088453/ethernet-products.html

Regards,

Irwan_Intel

[zorg]

Dear Irwan,

thank you for responding.

However I cannot find a procedure on how to continue after the recovery fails with error "24 - Cannot restore manufacturing data." in your provided documentation.

I tried 9.40 and 9.20 - previous and current version. Both terminate with the same error.

[zorg]

OK, solved.

After power cycle the card is out of recovery mode and back at 9.20, but still fails to update with the linux version of nvmupdate.

On a hunch I tried the EFI version from efishell. It first complains about corrupt nvmupdate.cfg. After converting that with dos2unix it successfully updates the card to 9.40.

Please fix the 700Series_NVMUpdatePackage_v9_40_EFI.zip package and include the nvmupdate.cfg in unix fileformat.

Best regards,

Martin

[Irwan_Intel]

Hello zorg,

Thanks for the information. I will forward it to our Engineering team for a closer look.

Kindl reach out to us if you still have further questions or concerns.

Regards,

Irwan_Intel

[GeneralProbe]

I also got my b3:00.0 Ethernet controller [0200]: Intel Corporation Ethernet Controller XL710 for 40GbE QSFP+ [8086:1583] (rev 02) stuck in Recovery mode as well after a failed update from 9.0 to 9.50.

I used the linux version of nvmupdate64e, which promted me "Error 6 - An error occurred when updating a firmware module."
After that, the tool did not recognize the card anymore.

I then powercycled the system which, as expected, sent the card into recovery mode.

I then tried to flash it again with nvmupdate64e, which detected the card after some time, but failed again with "Error 24 - Cannot restore manufacturing data."

Googling this error ultimately led me to this thread.

As a last Hail Mary, I tried @zorgs idea to run the upgrade in efi mode instead.
Even though producing the same errormessage "Error 24", the card showed in the nvmupdate64e tool instead of N/A a the proper firmware version. So I powercycled the system and my card was working again.

I wonder, if there are problems with the linux tool itself, since the efi tool was running much faster and was able to recover the card?
Also @Irwan_Intel  I still had to use dos2unix, since the config file was written in "windows ascii mode".