flashing new i210 IC with iNVM

[ramyak]

Hi, we have designed custom carrier board with intel i7 comX module onboard. We are using the part WGI210IS S LJXX to get an extra ethernet port. We are using windows10 on intel i7. In HWinfo tool, it is identified as blank flash chip and part number as i210-AT . why is it i210-AT. please provide the procedure to flash the chip and provide the required tools to do so. we are not having any external flash and eeprom chips connected to i210. we want to use iNVM for flashing. Please suggest the proper NVM images also.

[ManoranjanDas]

Hello ramyak,

Greetings!

Thank you for reaching out to the Intel Community. We sincerely apologize for the delay in our response. Your concern has been received, and assisting you is our top priority.

Could you kindly let us know if the issue has been resolved, or if you need further assistance from us? A prompt response would greatly assist us in diagnosing and addressing the issue as quickly as possible.

We truly appreciate your patience and understanding, and we look forward to hearing from you soon.

Best regards,

Manoranjan

Intel Customer Support Technician

[Simon-Intel]

Hello ramyak,

Thank you for contacting Intel.

This is the first follow-up regarding the reported issue. We're eager to ensure a swift resolution and would appreciate any updates or additional information you can provide.

Please feel free to respond to this message at your earliest convenience.

Best regards,

Simon

Intel Customer Support Technician

[Meghak]

Hello ramyak,

Thank you for contacting Intel.

This is the second follow-up regarding the reported issue.

We're eager to ensure a swift resolution and would appreciate any updates or additional information you can provide.

We await your response to assist you further.

Thank you for using Intel products and services.

Best Regards,

Megha K

Intel Customer Support Technician

[Simon-Intel]

Hello ramyak,

Greetings for the day!

We would like to inform you that we are closing this request as no response has been received from our previous follow-ups. 

Please don't hesitate to ask any further questions in the future. Feel free to start a new conversation, as this thread will no longer be monitored.

Regards,

Simon

Intel Customer Support Technician