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how to rollback

AlexisX
Beginner
1,161 Views

The cause of the problem is this Accidentally clicked on the I225-V firmware update installation package As a result, my I219-V can be said to be reimbursed How to restore or repair the I219-V firmware, thank you The motherboard is ASUS ROG Strix X299-E Gaming IIScreenshot of the problemScreenshot of the problemScreenshot of the problemScreenshot of the problem

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B_Y
Employee
1,128 Views

Hi AlexisX,


Thank you for posting in Intel Ethernet Communities.

We don't have an Intel tool to rollback firmware or driver installation in this scenario, but we do have update & Driver & Support Assistant tools from here: https://www.intel.com/content/www/us/en/support/topics/utility-tools.html.


May I suggest you to consider to try following steps if it helps:

- Reinstall back the NWM driver from ASUS ROG Strix X299-E Gaming II:

https://rog.asus.com/motherboards/rog-strix/rog-strix-x299-e-gaming-ii-model/helpdesk_bios/


- You may consider to try with clean driver installation here, then reinstall correct driver and firmware accordingly based on OS version:

https://www.intel.com/content/www/us/en/support/articles/000058304/ethernet-products.html


We would like to share some tips on How to Manually Install Intel® Network Adapter Drivers in Windows:

https://www.intel.com/content/www/us/en/support/articles/000022174/ethernet-products.html


Kindly share the configuration, OS version and system board info with us to further check if issue still persist.

How to get the Intel® System Support Utility Logs on Windows*

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html


Thank you.


Best regards,

BY_Intel

Intel Customer Support


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AlexisX
Beginner
1,088 Views

The above methods are useless

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B_Y
Employee
1,055 Views

Hi AlexisX,


Thank you for your feedback. Normally, during development, if the NVM was incorrectly customised or installed, the firmware will become corrupt and the NIC will not work.

You may consider to contact Asus support to check on the correct NVM / BIOS for ASUS ROG Strix X299-E Gaming II.


Thank you.


Best regards,

BY_Intel

Intel Customer Support


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AlexisX
Beginner
991 Views

Already looking for Asus to deal with

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B_Y
Employee
986 Views

Hi AlexisX,


Thank you for your respond. Please be informed that we will now close this request. Just feel free to post a new question if you may have any other inquiry in the future as this thread will no longer be monitored.


Thank you.


Best regards,

BY_Intel

Intel Customer Support


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