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intel(r) ethernet connection (6) i219-v code 10

Rocky_Rock
Beginner
569 Views

Hi, I'm having trouble using the ethernet port on my computer. 

Have already seen a lot of the previously post on your forum regarding this exact subject. 

But the thread has been discontinued before you were able too help.

 

My problem started at least a week ago. on the device manager I just get an error code on

 intel(r) ethernet connection (6) i219-v       code 10 failed to start.

under network adapters. 

 

This is what I have tried already:

Disable it and re-enable it.

Uninstaling it and making the computer instal it again.

Downloaded the newest drivers from you and instaling that.

Downloaded the newest driver from Acer, which is the manufacturer of the computer I'm having trouble with.

 

Nothing has helped. I can't change any setting either since the intel ethernet adapter doesn't show on network adapters either.

 

Hope for a quick response and thanks in advance.

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6 Replies
Crisselle_Intel
Moderator
540 Views

Hello Rocky_Rock,


Thank you for posting in Intel Ethernet Communities. 


Please provide the following information that would help in checking your query. 

1. Exact model of your Acer system

2. Operating System used

3. For how long is the Ethernet Connection (6) I219-V worked fine?

4 Is there any software or hardware changes prior to the issue?


Looking forward to your reply. 


We will follow up after 3 business days in case we don't hear from you. 


Best regards,

Crisselle C.

Intel® Customer Support


Crisselle_Intel
Moderator
499 Views

Hello Rocky_Rock,


Good day!


This is just a follow up for the information requested so we can proceed checking your query. If you have additional questions or clarifications, please feel free to let us know.


Awaiting to your reply. 


We will follow up after 3 business days in case we don't hear from you. 


Best regards,

Crisselle C.

Intel® Customer Support


Rocky_Rock
Beginner
493 Views

Hi again.

 

1: Acer TravelMate X314-51-M

 

2: Windows 10

Version: 21H2

Operating system build: 19044.1706

 

3: I think that the problem occured around 4-5 weeks ago.

 

4: There has been one update installed in the end of last month, but its under miscellaneous updates so not very impactfull on the system.

 

Thanks for the response.

Crisselle_Intel
Moderator
484 Views

Hello Rocky_Rock,


Thank you for the reply. 


Please check and perform the troubleshooting steps from link below. For some steps, you may need further assistance from your manufacturer and we highly suggest contacting them for further support. 

Code 10 Error in Device Manager for Intel® Ethernet Connection

https://www.intel.com/content/www/us/en/support/articles/000060145/ethernet-products.html


If issue remains after performing steps above, please contact your manufacturer. For Original Equipment Manufacturer(OEM) on-board Ethernet controller, we'd like to set your expectation that we have a limited support and it would be best if you can also get in touch with Acer for further support since they have customized drivers and software to enable or alter features on your system. They are in best position where you can seek assistance so you don’t lose features or customizations of the Ethernet controller. 


Here is the list of System Manufacturers

https://www.intel.in/content/www/in/en/support/contact-intel.html?tab=system-manufacturers


Acer Support site

https://www.acer.com/worldwide/support/


Feel free to let us know if you have questions or clarifications. 


Looking forward to your reply. 


We will follow up after 3 business days in case we don't hear from you. 


Best regards,

Crisselle C.

Intel Customer Support


Crisselle_Intel
Moderator
381 Views

Hello Rocky_Rock,


Good day!


This is just a follow up to check if you have additional questions or clarifications on this matter. If you do, please let us know and we will be glad to help. Otherwise, kindly advise if we can now close this request. 


Awaiting to your reply. 


Should there be no response from you, I’ll make sure to reach out after 3 business days. 


Best regards,

Crisselle C.

Intel Customer Support


Crisselle_Intel
Moderator
369 Views

Hello Rocky_Rock,


How are you doing?


Please be informed that we will now close this request since we haven't received any response from our previous follow ups. Just feel free to post a new question if you may have any other inquiry in the future as this thread will no longer be monitored.


Thank you for choosing Intel and stay safe!


Best regards,

Crisselle C.

Intel Customer Support


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