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/nvmupdate64e. hangs when ran on UEK6 5.4.y kernels

jpdn
Beginner
533 Views

 

Hi

 

 I am a member of the Oracle Linux team

 

 

I am trying to locate the source for 

 

nvmupdate64e. tool 

 

It hangs when executed. 

 

/E810/TOOLS/Linux_x64/OEM_Mfg/nvmupdate64e -l -iIntel(R) Ethernet NVM Update Tool
NVMUpdate version 1.38.3.7
Copyright(C) 2013 - 2022 Intel Corporation.Warning:

 

Cannot initialize port: [00:023:00:00] Intel(R) Ethernet Network Adapter E810-XXV-2 for OCP 3.0
Warning:

 

Cannot initialize port: [00:023:00:01] Intel(R) Ethernet Network Adapter E810-XXV-2 for OCP 3.0
Warning: Cannot initialize port: [00:152:00:00] Intel(R) Ethernet Converged Network Adapter X550-T2

 

 

 <hangs>

 

 

I need determine what. it is doing that stops it from gathering the info .  Eventually we will need the driver updated. 

 

 

Oracle has a NDA signed with Intel . We should be able to get the source of this tool.


 

Thank you,

 

John 

 

 

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4 Replies
Zigfreid_Intel
Moderator
485 Views

Hello jpdn,


Thank you for posting on Intel Ethernet Communities. 


Since you're concern is regarding an NVM update for an Intel Ethernet Network Adapter E810-XXV-2, can we ask for you to provide us first a picture of the markings both front and back of the card so we can determine if you are using a retail card or an OEM card. 


Also can we ask if you are having any issues with your ethernet adapter?


If you have questions or other clarifications please let us know so we can help you further


Awaiting to hear from you soon, should there be no response from you, I’ll make sure to reach out after 3 business days. Thank you and have a nice day!



Best regards,

Zigfreid I.

Intel® Customer Support



jpdn
Beginner
470 Views

Hello Zigfreid ,

 

The adapter is an Intel provided adapter  for engineering evaluation. 

 

I don't have physical access to the lab  where the adapter(s)  are in to take a photo of it .

 

 

 

lspci :

 

 lspci -k  -s 17:00.0

17:00.0 Ethernet controller: Intel Corporation Ethernet Controller E810-XXV for SFP (rev 02)

Subsystem: Intel Corporation Ethernet Network Adapter E810-XXV-2 for OCP 3.0

Kernel driver in use: ice

Kernel modules: ice

 

--

 lspci -k  -v -n  -s 17:00.0

 

17:00.0 0200: 8086:159b (rev 02)

Subsystem: 8086:0005

Physical Slot: 260

Flags: bus master, fast devsel, latency 0, IRQ 16, NUMA node 0, IOMMU group 25

Memory at 21fffa000000 (64-bit, prefetchable) [size=32M]

Memory at 21fffe020000 (64-bit, prefetchable) [size=64K]

Expansion ROM at 9b800000 [disabled] [size=1M]

Capabilities: [40] Power Management version 3

Capabilities: [50] MSI: Enable- Count=1/1 Maskable+ 64bit+

Capabilities: [70] MSI-X: Enable+ Count=1024 Masked-

Capabilities: [a0] Express Endpoint, MSI 00

Capabilities: [e0] Vital Product Data

Capabilities: [100] Advanced Error Reporting

Capabilities: [148] Alternative Routing-ID Interpretation (ARI)

Capabilities: [150] Device Serial Number b4-96-91-ff-ff-a5-80-ac

Capabilities: [160] Single Root I/O Virtualization (SR-IOV)

Capabilities: [1a0] Transaction Processing Hints

Capabilities: [1b0] Access Control Services

Capabilities: [1d0] Secondary PCI Express

Capabilities: [200] Data Link Feature <?>

Capabilities: [210] Physical Layer 16.0 GT/s <?>

Capabilities: [250] Lane Margining at the Receiver <?>

Kernel driver in use: ice

Kernel modules: ice

 

 

--

 

 Could we continue this discussion via email ?

 

 

John dot p dot donnelly   at oracle dot com 

 

Thank you.

 

JD

 

 

Zigfreid_Intel
Moderator
461 Views

Hello jpdn,

 

Firstly we do apologize for the delay in providing you our response, since our system failed to update us of your new message. We would like to confirm the NIC that you are referring is an Intel engineering sample, would that be correct? Can you provide us an SSU log instead so that we can be certain and check as well your system. 

 

Please follow the steps below to generate your SSU:

 

1. Download the Intel® System Support Utility and save the application to your system.

 

*Windows 

https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window...

 

*Linux 

https://www.intel.com/content/www/us/en/download/18895/26735/intel-system-support-utility-for-the-li...?

 

 

2. Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.

 

3. To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.

 

Note: Please put a tick on "Everything" when scanning the log

 

4. Please attach the file on the email that I have provided you or on this thread when you reply.

 

We can also continue via email instead, please check your email as I have sent you a response as well. 

 

Hoping to hear from you soon.

 

Should there be no response from you, I’ll make sure to reach out after 3 business days

 

Best regards,

Zigfreid I.

Intel® Customer Support

 

 

Zigfreid_Intel
Moderator
403 Views

Hello jpdn,


Please be informed that we will now close this request since your concern is already being assisted with our IPS team. Just feel free to post a new question if you have any other inquiry in the future as this thread will no longer be monitored. Thank you and have a nice day!


Best regards,

Zigfreid I.

Intel® Customer Support


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