issues with I226-V

[david75]

Intel I226-V driver has adapted to Ubuntu 24.04 ARM version? On Jetson Thor, after compiling and installing the driver from https://www.intel.cn/content/www/cn/zh/download/15084/intel-ethernet-adapter-complete-driver-pack.html, it was found that the network card cannot be detected, but the PCIe device has been recognized by the system.

[pujeeth]

Hello David75,

Greetings!

Thank you for contacting Intel.

In order to proceed further with our troubleshooting, we kindly request you to provide the following information:

1. Please confirm whether the controller came pre-installed with the system or was purchased separately.
2. Let us know if the adapter is being detected in both the BIOS and the Device Manager.
3. Share the SSU logs for further analysis.

You can refer to the guide below for instructions on collecting the logs:

https://www.intel.com/content/www/us/en/support/articles/000008563/ethernet-products.html

Regards,

Pujeeth

Intel Customer Support Technician

[david75]

Dear Pujeeth,

Thank you for your response.

Please find the answers to your questions below:

1. The I226-V controller was purchased separately and installed via a PCIe slot.

2. It is being detected normally, as shown in the attached screenshot.

3. The requested SSU logs are attached to this email.

Additionally, based on my research, the I226-V adapter should use the igc driver. However, my system shows it is using the igb driver. Could you please help confirm if this is the correct driver for this specific hardware?

Thank you for your support and we look forward to your analysis.

Best regards,
David75

[Azhari_Intel]

Hello David75,

Good day and thank you for the feedback.

As per log, your system is running Ubuntu 24.04.3 LTS, which is not officially listed as supported OS for Intel® Ethernet Controller I226-V.

Kindly refer to the following URL for the list of supported operating systems.

https://www.intel.com/content/www/us/en/support/articles/000055236/ethernet-products/gigabit-ethernet-controllers-up-to-2-5gbe.html

However, from the SSU logs, we see that your ethernet adapter are on e1000e driver, and based on Intel documentation, the correct driver for the I226-V Ethernet controller is the igc driver.

Please be informed that Intel does not provide or support the i226 igc standalone or out-of-tree driver.

Hence, we recommend below:

1. Check Kernel version- running a kernel version that includes the igc driver, which are kernel version 5.16.18 or above.
2. Update system packages and drivers to ensure the latest driver is available.
3. Manually binding the igc driver may be required.

Best Regards,

Azhari_Intel

[david75]

Dear Pujeeth,

That's correct. Previously, I was using the igb driver, but there were initial errors. Later, I tried the e1000e driver. According to your response, I need to use the igc driver, right? Currently, the kernel version of my system is 6.8.12-tegra. I plan to download the corresponding kernel source code from NVIDIA's official website, compile the igc driver, and load it into the NVIDIA Thor development kit. Is this the correct method?

[TejasMohan]

Hello David75,

Thank you for writing back.

Yes, that is correct. Please proceed with the steps and let us know the status once completed.

Looking forward to your response.

Best regards,

Tejas

Intel Customer Support Technician

[pujeeth]

Hello David75,

Greetings!!

Thank you for contacting Intel.

This is the first follow-up regarding the issue you reported to us.

We wanted to inquire whether you had the opportunity to review the plan of action we provided.

Regards,

Pujeeth

Intel Customer Support Technician

[pujeeth]

Hello David75,

Greetings!!

We're committed to ensuring a swift resolution and would greatly appreciate any updates or additional information you can provide.

If you need any additional information, please submit a new question as this thread will no longer be monitored.

Regards,

Pujeeth_Intel