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Beginner
69 Views

so here i am not connecting to my orbi62

i dont know where i need to go for help so if u all could help me i would gladly appreciate it

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3 Replies
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Moderator
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Hi Mrnoodles727,

Thank you for posting in our Intel® Ethernet Communities Page.

We are sorry to hear about the issue that you are experiencing. We will be glad to help provided that the networking equipment has an Intel brand on it. If it is not, our help will be in the form of directing you to the right support team who are better equipped to assist you.

To know if you are using Intel equipment, we need to get some logs from your system. It will tell us the different driver version and components installed on your system. Please download and run our Intel® System Support Utility from this page, https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-. After running it, you will be given an option to save the logs to a text file, please do so and attach the file on your reply.

Additionally, to clarify, if you say you cannot connect to Orbi62 that means you cannot connect your computer to your Netgear router, is our presumption right? If not feel free to correct us.

We look forward to hearing from you. If we do not get your reply, we will follow up after 3 business days.



Best Regards,

Alfred S

Intel® Customer Support


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Moderator
42 Views

Hi Mrnoodles727,

We are just following up.

It looks like you need more time to provide the information that we asked.

We will follow up again after 3 business days. Should we not hear from you, our system may automatically close the thread.



Best Regards,

Alfred S

Intel Customer Support 


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Moderator
25 Views

Hi Mrnoodles727, 

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. We hope for your consideration and understanding on this one.


If you need any additional information, please submit a new question as this thread will no longer being monitored.


Thank you for contacting Intel® and have a great week!




Best Regards,

Alfred S

Intel® Customer Support


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