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x710 disconnections

CDion
Beginner
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On my servers on Windows 2012 R2, I have a x710 with random disconnection with two scenarios.

1- During the windows startup, I see many error in the event viewer related to disconnections .

2- Going to the properties of the drivers, cause the nic to disconnect.

I have all lastest drivers and firmware. On the same server we have Mellanox Connectx 4 without any of these issues.

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idata
Employee
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Hi Chrdionne,

 

 

Thank you for the post. Please provide more information:

 

1) What is the exact X710 server adapter model used?

 

2) What is the driver and firmwware version?

 

3) Can you provide the event viewer log?

 

4) What is the server model ?

 

 

Thanks,

 

wb

 

 

 

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CDion
Beginner
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1- Intel X710 DP 10 GB DA/SFP+, + I350 DP 1 Gb Ethernet, Network Daughter card

2- Drivers 1.2.124.1 and firmware 17.0.12

3-

4- Dell R730

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idata
Employee
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Hi Chrdionne,

 

 

Thank yoyu for the information. Let me check on this.

 

 

rgds,

 

wb

 

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idata
Employee
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Hi Chrdionne

 

 

The firmware appeared different, please try loading the tool and firmware from our website

 

https://downloadcenter.intel.com/download/24769/NVM-Update-Utility-for-Intel-Ethernet-Converged-Network-Adapter-XL710-and-X710-Series https://downloadcenter.intel.com/download/24769/NVM-Update-Utility-for-Intel-Ethernet-Converged-Network-Adapter-XL710-and-X710-Series

 

 

can you provide the serial number? It can be found on the white sticker with the format of

 

 

15 alphanumerics + 6 alphanumerics + 6-3 alphanumerics

 

 

 

You may also refer to this website to check for the version in Windows

 

https://www-ssl.intel.com/content/www/us/en/embedded/products/networking/nvm-update-tool-quick-windows-usage-guide.html https://www-ssl.intel.com/content/www/us/en/embedded/products/networking/nvm-update-tool-quick-windows-usage-guide.html

 

 

Thanks,

 

wb

 

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CDion
Beginner
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It is a daughter card from Dell. Since I tried to run nvm update, I am having a reccuring process nvmupdatew64e.exe taht is running. It is keeping running after a reboot. There is a way to remove this?

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idata
Employee
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Hi Chrdionne,

 

 

Please try run msconfig, then under the startup tab, please look for services that relates to NVMeUpdate , please disable it if there is.

 

 

rgds,

 

wb

 

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CDion
Beginner
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There is nothing in msconfig and there no service associated to this process.

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idata
Employee
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Hi Chrdionne,

 

 

Thank you for the info. Let me further check on this.

 

 

rgds,

 

wb

 

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idata
Employee
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Hi Chrdionne,

 

 

Just to double check as you mentioned it is a adapter from Dell, is it embedded on the Dell system?

 

 

rgds,

 

wb

 

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CDion
Beginner
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idata
Employee
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Hi Chrdionne,

 

 

Thank youf for the reply. I already further check, have you also check with Dell support?

 

 

Thanks,

 

wb

 

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CDion
Beginner
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I am having a case with Dell about the disconnections issue. But for now, I just want to not have NVMeUpdate running at reboot. I am having this since I try to running NVMeUpdate downloaded from Intel web site.

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idata
Employee
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Hi chrdionne, regarding the NVMeUpdate running at reboot issue, please share more information (steps you took to run the update tool, screenshot of NVMeUpdate running at reboot).

 

 

Based on the quick usage guide of NVM Update tool posted in

 

https://www-ssl.intel.com/content/www/us/en/embedded/products/networking/nvm-update-tool-quick-windows-usage-guide.html https://www-ssl.intel.com/content/www/us/en/embedded/products/networking/nvm-update-tool-quick-windows-usage-guide.html

 

 

the nvmupdatew64e.exe is manually triggered by user since in your case it's running automatically after reboot. we need additional information to further investigate.

 

 

Thanks,

 

Vince
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CDion
Beginner
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All I know this process is running fater a reboot.

I send you image, one about the task manager and one about the working directory.

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idata
Employee
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thanks for sharing the images, I've noticed your nvmupdatew64e.exe was dated 2/14/16, you may want try out the latest one found in the link below:

 

https://downloadcenter.intel.com/download/25790/NVM-Update-Utility-for-Intel-Ethernet-Adapters-Windows- https://downloadcenter.intel.com/download/25790/NVM-Update-Utility-for-Intel-Ethernet-Adapters-Windows-

 

 

the version of the update tool should appear as 1.24.33.08.

 

 

regards,

 

Vince
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