x710 network link is disconnected issue

[KenM]

Hello,
We have a customer receiving multiple network link disconnects. These are visible in the Windows System log as "x710 network link is disconnected" following a few seconds later with a similar x710 network link has been established. Sometimes  the seconds can also be minutes

Our customer is using:

-Intel(R) Ethernet Converged Network Adapter X710-T

with:

-Firmware 9.32(9.20)

-Driver 1.17.88.0

[KenM]

Still waiting for the customer to let us know

[B_Y]

Hi @KenM,

Thank you for your response. Could we ask for your assistance in getting a date so we can follow up appropriately?

Best regards,

BY_Intel

Intel Customer Support

[KenM]

Hello and thanks. So I should know by 9-15 whether they are still having some issues. If they are still experiencing socket drops then we're going to have to arrange to change the settings which should be by 9-29

[B_Y]

Hi @KenM,

Noted. I would like to propose that you keep in touch with the customer while we temporarily stop monitoring this request or thread.

If the problem continued with reference to this, feel free to start a new thread with the log file attached. We continue to troubleshoot with all of the saved information. Would this work for you?

Best regards,

BY_Intel

Intel Customer Support

[B_Y]

Hi @KenM,

Please be informed that we will now close this request. If the problem continued with reference to this, feel free to start a new thread with the log file attached. We continue to troubleshoot with all of the saved information. Thank you.

Best regards,

BY_Intel

Intel Customer Support