How to get and apply a license from License Activation Code?

[Zarquin]

Dear Intel Team,

I bought a license for IP-TRIETHERNET and received the License Activation Code.

The Email with the activation Code sent me to https://licensing.intel.com.
There I entered the License Activation Code. But the License Assistant said he can not find my license.!?!

What should I do now? Where can I find furthre information on how to apply my activation code?

Thank you

Best regards

Zarquin

[AR_A_Intel]

Hello

Welcome to INTEL forum. Could you provide the details for checking

Name :

Email Address :

Company Name :

Company Address :

NICID(Mac Add) :

Activation Code (LAC):

Product:

For privacy, reply/attach file in private message.

[Zarquin]

I have now been able to solve my problem with the help of the licence support:
The licence is linked to a specific email address, unfortunately it was not mine but that of our purchasing department.

Furthermore, the FAQ link in the email led to an outdated page.
This is the current FAQ:
https://www.intel.com/content/www/us/en/docs/programmable/683472/24-2/introduction-to-fpga-software-installation.html 

[AR_A_Intel]

Thanks for your update information. I hope all is well and we sincerely apologize for the inconvenience caused by the delay in addressing your Forum queries. Due to an unexpected back-end issue in our system, your Forum cases, along with others, did not get through as intended.

Please login to https://supporttickets.intel.com/s/?language=en_US , view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you on your follow-up questions.