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4967 Discussions

FPGA devices failed at CM manufacturing site.

SOtha1
Beginner
516 Views

I would like to continue this discussion in private message. Please initiate communication!.

0 Kudos
7 Replies
Zawani_M_Intel
Employee
502 Views

I sent you a private message for this request. You may refer to your inbox.

Thank you. Stay safe!

 

Wani

SOtha1
Beginner
492 Views

Hi Zawani.

Here is the Customer PN 310-055414, MPN: 5SGXEA4H2F35I3NCV.

Currently we have 15pcs faulty devices MPN 5SGXEA4H2F35I3NCV and want to request a warranty claim from Intel.

 

Please guide how we shall proceed on this.

Zawani_M_Intel
Employee
480 Views

Before RMA (claim), the devices should go through ERMA process. The ERMA result will decide either it is valid for RMA or not.

However, before we agree for ERMA, I need to understand more about your issue. Can you help to provide some failure details ;

1. What is the failure rate? What is the failure rate vs. tested sample? Example: 15 out of 100 units.
2. What is the failure symptom? Please elaborate the failure symptom in detail.
3. How did you determine the failure? Please elaborate the procedures.

Wani

SOtha1
Beginner
474 Views

Hi Zawani,

Regarding details request, possible you may find in the attachment that we had completed earlier.

Enclosed 3 files for you to review. 

Zawani_M_Intel
Employee
366 Views

There are new update for the case. Please refer to the private message/email for more info.

 

Wani

SOtha1
Beginner
301 Views

Hi Zawani,

Any update regarding 5pcs that still at Intel side? 

Possible Intel can issue a credit note for them so that we can close the case. 

SOtha1
Beginner
280 Views

Hi Zawani,

Your prompt feedback is needed to help us close this issue. Looking forward your respond by soonest. 

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