ACER ASPIRE 3 Laptop i5 1135G7 with Intel Iris Xe cannot run games at 60Fps

[SALVATOR]

Good evening, I have an Acer Aspire 3 With i5 1135G7 and Intel Iris Xe. I see that with my specs I could do 60 FPS with the performance mode being 720p. But my question is why I can't Play at 60 FPS? Since they drop from 60 to 15 and even less

[Jose_Intel]

Hello @SALVATOR

Thank you for posting on the Intel️® communities.

We understand you having low performance while playing. We will be more than happy to assist you.

Please answer the following:

·      What is the specific game you are playing and the distribution service?

·      Was it working before?

Also, in order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

Then, please generate and attach the Report for Intel® Intel Graphics Command Center

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello SALVATOR

We hope you are doing fine. 

Were you able to check the previous questions? 

Let us know if you still need assistance by sending the required reports. 

Best regards,  

Jose B.   

Intel Customer Support Technician 

[Jose_Intel]

Hello SALVATOR

We hope you are having a nice day. 

We have not heard back from you. So, we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

Best regards. 

Jose B.  

Intel Customer Support Technician.