After the graphics update, my computer had a problem / ARC A770

[PINEA]

그래픽 업데이트 이후, 컴퓨터에 문제가 생겼습니다. 게임을 하거나 작업을 하면 갑자기 "Your device ran into a problem and need to restart" 이런 글이 자꾸뜹니다.
또한 무한 재부팅이 진행되는데 몇십분을 그렇게 방치해도 나아지고 있지 않습니다.

그래서 일단 오늘 컴퓨터를 아예 포맷하고 다시 윈도우를 설치했지만 자동으로 그래픽 업데이트 이후 같은 문제가 발생했습니다.

나는 현재 "arc A770" 그래픽카드를 사용중입니다.

나는 어떻게 하면 좋을까요? 그리고 인텔에서 어떤 도움을 줄 수 있나요?

After the graphics update, my computer had a problem. When I play games or work on them, I keep getting messages like "Your device ran into a problem and need to start."
Also, there is an infinite reboot going on, and it's not getting better even if you leave it like that for a few minutes.

So I formatted my computer completely and reinstalled windows today, but I got the same issue after the graphics update automatically.

I am currently using the "arch A770" graphics card.

What can I do, and how can Intel help you?

[JedG_Intel]

Hello PINEA,

Thank you for posting on Intel Community Forum.

영어로만 지원할 수 있음을 알려드립니다. 이 응답을 번역하기 위해 웹 번역 도구를 사용했으므로 부정확한 번역이 있을 수 있습니다.

To assist you effectively, kindly share the information below.

1. What driver version did you update to?

2. What driver version were you using before that worked fine?

3. How long can you use the computer before it crashes or reboots?

4. At what point do the crashes occur? (Immediately after driver install, during gaming, during specific applications)

5. What is the make and model of your power supply?

6. Was your system completely stable before the graphics driver update?

If also possible, to have a better understanding of your system configuration and components please generate a complete copy of the System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[KentRusselP_Intel]

Hi PINEA,

영어로만 지원할 수 있음을 알려드립니다. 이 응답을 번역하기 위해 웹 번역 도구를 사용했으므로 부정확한 번역이 있을 수 있습니다.

I just wanted to follow up and check if you’ve had a chance to review the information shared previously by my colleague. Your feedback is important, and I’d appreciate it if you could share your thoughts at your earliest convenience.

If you have any questions or need further clarification, please don’t hesitate to reach out.

Best Regards,

Kent Russel P.

Intel Customer Support Technician

[JedG_Intel]

Hello PINEA,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician