Battlefield 6 redeem - cannot login to Intel Rewards

[Bottrel]

Hi everyone!

I'm having trouble to claim my Battlefield 6 with my newest laptop. I've bought a MSI Vector 16 HX AI A2XW, which comes with a free claim of the game Battlefield 6. I've created my account on Intel Rewards, but I work in a cruise ship and had to leave my country (Brazil), and to login I need to verify my login with an SMS to my phone, and unfortunately I don't have access to my roaming for a few months - and the code it seems that expires on Oct 31 2025. Is there any other way to change this verification system to a email? I'm afraid I'll lose the game that I'm excited to. Thank you for your help!

[DeancR_Intel]

Hi Bottrel,

Thank you for reaching out about the SMS verification issue you're experiencing with your Intel Rewards account while trying to claim Battlefield 6 with your MSI Vector 16 HX AI A2XW laptop.

I understand your situation working on a cruise ship without roaming access, and I can see how concerning it must be with the October 31, 2025, expiration date approaching.

For Intel Rewards and Software Advantage Program issues like SMS verification alternatives, you'll need to contact the Software Advantage Program team directly. They have the ability to assist with account verification methods and can help resolve your specific situation.

Please contact the Software Advantage Program team by:

• Submitting a ticket through this form: https://www.intel.com/content/www/us/en/forms/software-advantage-program-support.html

Support Information:

• Program support is available Monday-Friday 9am-5pm USA Pacific Time
• Support requests are typically answered within 1-2 business days
• During higher ticket volumes, it may take up to 3-4 business days for contact

When submitting your ticket, please explain your cruise ship situation and the need for an email-based verification alternative due to lack of roaming access.

I'll be closing this community thread as this issue requires direct Software Advantage Program support. The SAP team will be better equipped to help you with verification method changes and ensure you don't lose your Battlefield 6 game claim.

Best of luck with your claim, and I hope you enjoy the game once you're able to access it!

Best regards,

Dean R.

Intel Customer Support Technician