Black textures issue in Marvels Spiderman 2

[JohnMarston]

Hi, Ive been having some black textures in the game Marvels Spiderman 2 like its all black and some weird lightning as you can see here-https://www.youtube.com/watch?v=osrSUD_L58I&t=161s

The game works fine but i only have this problem 

And i think this is only happening to intel drivers so can you look into this matter

Heres my ssu in the attachment 

Appreciate it.

[JedG_Intel]

Hello JohnMarston,

I understand you're experiencing issues with Marvels Spiderman 2. According to the logs, it appears you're using an HP laptop, which is an OEM device. Have you tried using the OEM drivers? We recommend utilizing drivers provided by your computer's manufacturer, as they may have modified features, incorporated customizations, or made other adjustments specific to your device.

If you have used OEM drivers and observe the same issue, please share the information below.

1. Was this working fine before?

2. Are there any recent changes to the system?

3. Is the issue isolated to Marvels Spiderman 2?

4. Which digital game distribution platform are you using (Steam, Epic Games, etc.)?

5. Did you use DDU to install the latest driver version 32.0.101.6559?

For reference: Where to Obtain an Intel® Graphics Driver for an OEM

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[JohnMarston]

Yes i was not using oem drivers but i updated them as you can see in the ssu here in the attachment but the black texture issue is still there

1-No

2-No

3-Yes

4-Steam

5- No i installed them from intel device manager

Can you tell me what causes it and how to fix it thanks.

I put some  screenshots as well from the game

[JedG_Intel]

Hi JohnMarston,

Thank you for sharing all this information.

Upon checking the system requirements for Marvel's Spider-man 2, I can see that there's a minimum graphics card of at least GTX 1650 or RX 5500XT to run the game smoothly. While your other system components meet the minimum requirements, your system is only running on Integrated graphics.

The Intel Iris Xe graphics is not equivalent to discrete graphics cards. Discrete graphics cards, such as those from NVIDIA or AMD, have dedicated memory (VRAM) and more powerful processing capabilities, which allow them to handle demanding tasks like high-end gaming.

I recommend contacting the game developer directly for detailed information on the specific requirements that need to be met.

Should you have any questions or concerns, please let me know.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello JohnMarston,

I wanted to check if you had the chance to review the information I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi JohnMarston,

I would like to inform you that, based on our investigation, the root cause of the issue is possibly within the game. We recommend contacting the Game Developer for further assistance. If possible, please provide us with an update on the Game Developer's response regarding this issue.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello JohnMarston,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician