- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Link Copied
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello AnX1,
Thank you for posting in the communities. Thank you for sharing the error message. In order to check this for you, we want to be more familiar with your system specification and configuration. Please share with us your SSU logs. Additionally, does the game crash while you are playing or does it happen at the start of the game? I will be waiting for your reply.
Ramyer M.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello Ramyer M,
Thanks to your reply. Game crashes always occur when I am playing the game, not when I open it. The attachment is the SSU document I provided, hoping it will be helpful to you. Thank you!
AnX1.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Based on the error message you provided, it seems that the issue is related to a null pointer read error in the igd10um64xe.dll file, which is a part of the Intel HD Graphics Drivers for Windows. To resolve this problem, you can try the following steps:
Update Graphics Drivers: Visit the Intel website or use the Device Manager to check for and install the latest graphics driver updates for your hardware. This can often resolve compatibility issues and improve system stability.
Check for System Updates: Ensure that your operating system is up-to-date with the latest updates and patches. Sometimes, system updates can address compatibility issues with hardware drivers.
Check for Software Conflicts: If the issue started after installing new software, try uninstalling or disabling it to see if the problem resolves. Some software can conflict with graphics drivers and cause instability.
Run System File Checker: Open Command Prompt as an administrator and run the command "sfc /scannow" to scan and repair corrupted system files that may be causing the issue.
Check Hardware: If the issue persists, there may be a hardware problem with your graphics card. Consider contacting the manufacturer for further assistance or replacing the hardware if necessary.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello charlieanderson,
Thank you for your answer. I will try and provide feedback based on what you said. Thank you very much.
AnX1.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello AnX1,
I am happy to see that you are engaging with one of our community members as this is the best way to empower our community. I will keep on monitoring this thread for now. Let us know if the suggestion worked for you. If you need further assistance, feel free to mention me in the thread.
Ramyer M.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello AnX1,
How are you doing? I am just checking on your system. Let us know if you need further assistance and we will be there for you. I will be waiting for your reply.
Ramyer M.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello AnX1,
As we have not heard a response in the past few days, we will proceed in closing this thread. Should you need further troubleshooting, please submit a new post as this thread will no longer be monitored.
Ramyer M.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello RamyerM,
I'm so sorry to show you that I can't solve the problem after I try all the advises. There are the MDMP files which are lastest, I hope you can help me by reading them!
AnX1.
- Tags:
- MDMP

- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page