CS2 crashed - Failure.Exception.IP.Module=igd10umt64xe.DLL

[Rafa3]

CS2 crashed. The dump it generated mentions that Failure.Exception.IP.Module=igd10umt64xe.DLL  after I analyzed it with WinDbg.

My pc specs are the following:

- OS: Windows 11 

- CPU: 1215U

- iGPU drivers: 32.0.101.7088

I attached the dump file in a zip file to this post.

...

IP_IN_PAGED_CODE:
igd10umt64xe!QueryDesiredMode1+50c76
00007fff`10334496 4883780800 cmp qword ptr [rax+8],0

SYMBOL_NAME: igd10umt64xe+a4496

MODULE_NAME: igd10umt64xe

IMAGE_NAME: igd10umt64xe.DLL

STACK_COMMAND: ~13s; .ecxr ; kb

FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_igd10umt64xe.DLL!Unknown

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

IMAGE_VERSION: 32.0.101.7088

FAILURE_ID_HASH: {50f3037f-17d3-fd14-0052-46e3d505301c}

Followup: MachineOwner

[Rafa3]

Would a 9GB memory dump file help you to track down the issue? Because I had one from once it crashed randomly and the game did not "crash succesfully" by creating a dump file, so I created a memory dump with task manager.

I could try that with the latest (7088) driver provided by Intel.

[Jobert_Intel]

Hi Rafa3,

Thank you so much for your response and for going the extra mile to help us investigate this further — we truly appreciate it!

To answer your question, yes, a 9GB memory dump file would absolutely be helpful in tracking down the issue. Please go ahead and provide us with the dump file using the latest driver version 7088 provided by Intel. Once we have received the file, we will review it and use it to further investigate the root cause of the issue.

Regarding the Black Ops issue, we kindly ask that you create a new thread for that concern, as we are only able to address one issue per thread. This will allow us to give each concern the full attention it deserves and ensure a more efficient resolution for both issues.

If you have any questions or need further assistance in the meantime, please do not hesitate to reach out. We look forward to receiving the dump file and getting this fully resolved for you as soon as possible!

Best Regards,

Jobert T.

Intel Customer Support Technician