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Hello i have just upgraded my pc with new i5-14400f, arc b570 and asrock b760m-hdv/m.2 motherboard. The problem is that i cant run my old favourite games like Rome total war, Gothic and Alien nations 2. It seems like the problem lies in the new graphic card.
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Hi Wincek,
Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:
- Did you recently upgrade multiple components at once (processor, GPU, and motherboard)?
- Are you seeing any specific error messages when launching or playing the games? If so, could you share screenshots of these errors?
- Is this affecting only the games you mentioned, or are other games experiencing similar problems?
- Which gaming platform are you using (Steam, Epic Games, etc.)?
- What steps have you already tried to resolve this issue?
- Have you used Display Driver Uninstaller (DDU) to completely remove old graphics drivers before installing new ones?
- Is Resizable BAR enabled in your system BIOS?
Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.
If you have any questions, please let us know. Thank you.
Best regards,
Patrick V.
Intel Customer Support Technician
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2. Stuck just after starting them, also no starting video for gothic
3. Happened also on EU Rome gold steam version.
4. In using steam version of gothics and non platform version of rome total war.
5. I added tdr value 0 but it didn't help
6. Tried it but didn't help
7. Enabled
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Hi Wincek,
Thank you for the update and providing the error message on Gothic 2
To further diagnose the issue, can you provide the following details?
- What operating system are you running, and is it a fresh installation or did you migrate from your previous system?
- Are you running these games in compatibility mode? If so, which Windows version compatibility settings have you tried?
- Have you tried running the games as administrator?
- What was your previous GPU model, and did these games work fine on that system?
- Which version of the Intel Arc graphics drivers are you currently using? Have you tried both the latest and previous driver versions?
- Are you using any third-party software like MSI Afterburner, Riva Tuner, or overlay applications that might conflict with older games?
- Have you checked if Windows Defender or other antivirus software is blocking or interfering with these game executables?
- For the "Access violation" error in Gothic 2, does this occur immediately upon launch or during specific gameplay moments?
- Have you tried launching these games in windowed mode instead of Fullscreen?
- What power supply unit are you using, and have you confirmed it's adequate for the new components?
- Are you experiencing any issues with newer games, or is this problem isolated to older titles?
- Have you checked Windows Event Viewer for any related error logs when these crashes occur?
Additionally, it would be very helpful if you could provide an Intel® System Support Utility (SSU) log file to better understand your system configuration.
To generate the log file:
- Download the Intel® SSU from this link: Intel® System Support Utility for Windows*
- Launch the application and select the checkbox for “Everything”
- Click Scan
- When the scan completes, click Next, then Save
- Attach and send the saved file with your response
If you have any questions, please let us know. Thank you.
Best regards,
Patrick V.
Intel Customer Support Technician
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Windows 10
Yes, xp, vista, windows 7
Yes
Nvidia 1060 3gb, worked
7028 i think, i will try previous
No
Yes
After trying to load save
Alt + Enter doesnt work
I have been said by specialist that my power supply is enough
Only older ones
It says that Top level window is idle
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I have activated my windows 10 again and it helped a bit. Both Rome total war and Gothic 1&2 are running although both gothics have a blue large flashing streak halfway down the screen which makes it unplayable.
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Hi Wincek,
Thank you for providing additional information regarding the issue you encountered after upgrading your system.
Could you please try the recommended troubleshooting steps outlined in the article linked below to help resolve the issue?
Running Older PC Games on Windows® 10 and Intel® HD/UHD Graphics
Once you've completed the steps, kindly let me know the outcome so we can determine the next steps if needed.
If you have any questions, please let us know. Thank you.
Best regards,
Patrick V.
Intel Customer Support Technician
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Hi Wincek,
I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.
If you have any questions, please let us know. Thank you.
Best regards,
Patrick V.
Intel Customer Support Technician
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Yes, I tried opening my old games as you su before but the only outcome I get is that flickering streak through my screen
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Well I will myself for the resolutions it looks there is a possibility to play these old games however it can be harder with even older games like Alien Nations 2 which isn't even starting properly. Anyway thank you for helping
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I have this issue both on EU Rome Gold and Gothic 1&2
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Hi Wincek,
Thank you for the update.
Let me share these links and kindly check if the settings on this links will help improve your gaming.
Running Older PC Games on Windows® 10 and Intel® HD/UHD Graphics
Resolution Issues When Playing Old Games Using Newer Platforms...
If you have questions, please let us know. Thank you.
Best regards,
Michael L.
Intel Customer Support Technician
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