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Hi WindowsWindows,
Thank you for posting in the community!
We appreciate you reaching out on us regarding to your concerns.
To better understand the issue that you are reporting, could you provide the needed details listed below:
May I know if you have other issues besides the one that you are reporting?
Kindly run this on your system so that I can also gauge the following peripherals and the driver versions that you have:
Intel® System Support Utility for Windows*
Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.
Best regards,
Earl E.
Intel Customer Support Technician.
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Hi WindowsWindows,
I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.
Best regards,
Earl E.
Intel Customer Support Technician.
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Hi WindowsWindows,
I have not heard back from you, so I will close this inquiry. If you require additional assistance, please post a new question, as this thread will no longer be maintained.
Best regards,
Earl E.
Intel Customer Support Technician
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