Corrupted driver causing display error

[Ethan9]

I downloaded a new driver from Intel support assistant. On a ASUS Notebook with Intel integrated graphics. It failed and asked me to reboot. So I rebooted and now its on a fall back driver, not showing display on an external monitor. The internal monitor of the laptop is shattered.

[KennethB_Intel]

Hello Ethan9,

Thank you for reaching out to the Intel Community Forum. I understand that you are experiencing display issues after installing a new driver using Intel Support Assistant on your ASUS notebook with Intel integrated graphics.

To assist you further, could you please provide the following details:

• Have you tried reinstalling the graphics driver or using the latest version from the Intel Download Center?
• Could you share a screenshot of the Device Manager showing the Display Adapters section?
• Was the previous driver working properly?
• Could you please provide us the SSU logs of your system? You can find instructions on How to get the Intel® System Support Utility Logs on Windows*

Please provide these details so I can guide you with the next steps.

Thank you.

Best regards,

Kenneth B.

Intel Customer Support Technician

[sarah926brown]

You made some solid points, and I appreciate you taking the time to break everything down so clearly. Thanks for making this information available!

[JeanetteC_Intel]

Hello sarah926brown,

Thank you for posting in Intel Communities.

I notice this appears to be a new inquiry rather than a continuation of the original thread topic. To ensure you receive the most appropriate assistance for your specific needs, I'd recommend creating your own support thread. This will allow our team to focus directly on your situation and provide personalized help.

When creating your new thread, please include:

• Details about your specific issue or question
• Your system specifications
• Any relevant error messages or symptoms

This way, we can give you the dedicated attention your case deserves.

Thanks for understanding, and we look forward to helping you in your own thread!

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello Ethan9,

Did you have a chance to review the previous post?

Please feel free to reach out if you have any questions.

Best regards,

JeanetteC.

Intel Customer Support Technician