Crash detroit become human intel arc 770

[SolineL]

Hello, when I play to Detroit become human there is a message before the game starts (1st image) and now, my game crashes immediatly when I try to start the new chapter "From the dead". 

I saw the topic about it and I tried the procedure (DDU uninstaller etc), I also uninstalled and reinstalled the game (Steam) but there is no improvement I can't play.

What can I do ? Thank's in advance. 

Configuration of my computer : Intel Arc 770, Bar enabled, with the last pilot installed (2nd picture). 

[RamyerM_Intel]

Thank you for trying out the troubleshooting steps. Kindly please share the following details so we can better assist you: 

1. Were you able to reboot windows into safe mode as well? 
2. Kindly please run the following in your system Intel System Support Utility at this link: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html. Once you do, please send us the .txt file
3. Is the same error appearing without the Intel Arc 770? 

Ramyer M.

Intel Customer Support Technician 

[SolineL]

Hi, yes I used the safe mode of windows. I send you the .txt file. 

I don't have an other graphic card so I can't test without the Intel Arc 770.

[RamyerM_Intel]

Thank you for your prompt response. It is best if we coordinate this issue with our team. Rest assured that we will monitor your ticket. I will send you an update once I received it or no later than February 1, 2024. 

[RamyerM_Intel]

I already have an update regarding your inquiry. To understand the issue better, kindly also please share with us the following details: 

1. When did the problem occur?
2. Were there any recent changes on his computer prior to this problem?
3. Did the game run smoothly before?

You may also try updating your graphics driver to version 31.0.101.5186 at this link:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html to check if this will resolve the issue. 

However, I want to set your expectation that we have received this report before and we are currently still working on a fix. For now, you may keep this bug ID: 1809413064 so you can check the status of the issue with us at your own convenience.

Ramyer M. 

Intel Customer Support Technician 

[SolineL]

Hi ! Yes I already updated it. 
I began to play to this game last week, I had the message since the beginning and the game wasn't crashing but there were some bugs, until this part. I tried again today and I still can't play, the game crashes at the same moment.  There were no changes on my computer. 

Thank you for your reply, I will wait ! 

Soline.

[NormanS_Intel]

Hello SolineL,

I would like to inform you that we are still investigating this case. We will update you as soon as we have any new information on this case and we will share it on this thread.

Best regards,

Norman S.
Intel Customer Support Engineer

[RamyerM_Intel]

Hi SolineL,

Since the crash still occurs, I will be working on this issue with our team and send you an update once I received it or no later than Feb 6, 2024. 

Thank you for your patience and understanding.

Ramyer M.

Intel Customer Support Technician 

[RamyerM_Intel]

Hi SolineL,

We are still working on trying to find a fix for the issue. We kindly ask for some more time while doing so. Kindly please give us an additional 3-5 business days to arrive with a resolution. Thank you for your patience and understanding.

Ramyer M. 

Intel Customer Support Technician 

[NormanS_Intel]

Hello SolineL,

Please be advised that our team is currently conducting a thorough investigation into the matter concerning 'Detroit: Become Human'. We are committed to resolving this issue and will ensure to update this thread with any new information as soon as it is available. We appreciate your patience and understanding.

Best regards,

Norman S.

Intel Customer Support Engineer

[Ernesto_C_Intel1 · Accepted solution]

Hello SolineL,

The issue with that you've encountered has been fixed with the release of our latest Intel® Arc™ & Iris® Xe Graphics - Windows* version: 31.0.101.5590 WHQL Certified (Latest).

Download: Intel® Arc™ & Iris® Xe Graphics - Windows*

Kindly advise if you still encounter the issue. 

Best regards,

Ernesto C. 

Intel Customer Support Engineer

[Malcomm]

Hi, I downloaded the game 3 days ago and I am experiencing the exact same issue. 
First Steam gives a warning saying Graphics card not officially supported by Detroit Become Human then the game runs fine for a while until I reach the stage 'From the Dead'; where it crashed at the exact same stage every time. 

I downloaded : https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html as explained un the response above. I am still facing the same issue. 

Please help me resolve this.

Bit more info about my system:

- its a brand new laptop (Asus Zenbook Duo dual fullscreen display/ Intel ultra 9 / 32GB RAM/ Intel Arc Graphics)

- detroit become human is the 1st game is installed

- I have run downloaded and installed the latest driver updates; problem persists

SSU is attached. 

Thanks 

[NormanS_Intel]

Hello SolineL,

I wanted to check if you had the chance to review the information we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello SolineL, 

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Norman S.

Intel Customer Support Engineer

[alyxbond]

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