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When playing Fortnite, the game crashes
It crashes on two identical HP Elitebook G5 running
OS Name Microsoft Windows 11 Pro
Version 10.0.22621 Build 22621
Adapter Description Intel(R) UHD Graphics 620
Driver Version 31.0.101.2115
BIOS Version/Date HP Q78 Ver. 01.23.00, 30/11/2022
Fortnite support have reviewed the diagnostic reports and found that the error is caused by a graphics card error, namely
DXGI ERROR DEVICE REMOVED DXGI ERROR DEVICE HUNG
and have suggested I contact Intel support
As this is replicable on two identical machines, is there a fix for this does anyone know?
I'd be grateful for any assistance
Many thanks
Scotto
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Hello Scotto
Thank you for posting on the Intel Communities. I am sorry that you are experiencing crashes when trying to play Fortnite on your system.
We understand you have opened a web ticket support case with us, and we will continue to help you through that channel now. We will therefore close this community case. Please, keep in mind that this thread will no longer be monitored by Intel, in case you have further questions, please open a new thread.
Thanks for your understanding.
Best regards,
Hugo O.
Intel Customer Support Technician

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