Gaming on Intel® Processors with Intel® Graphics
Ask questions and get answers, tips/tweaks, and techniques from product and technology experts
380 Discussions

DXGI ERROR DEVICE REMOVED DXGI ERROR DEVICE HUNG

Scotto
Beginner
903 Views

When playing Fortnite, the game crashes

It crashes on two identical HP Elitebook G5 running 

OS Name Microsoft Windows 11 Pro
Version 10.0.22621 Build 22621
Adapter Description Intel(R) UHD Graphics 620
Driver Version 31.0.101.2115

BIOS Version/Date HP Q78 Ver. 01.23.00, 30/11/2022

Fortnite support have reviewed the diagnostic reports and found that the error is caused by a graphics card error, namely

DXGI ERROR DEVICE REMOVED DXGI ERROR DEVICE HUNG

and have suggested I contact Intel support

As this is replicable on two identical machines, is there a fix for this does anyone know?

I'd be grateful for any assistance

Many thanks

Scotto

 

Labels (1)
0 Kudos
1 Reply
Hugo_Intel
Employee
870 Views

Hello Scotto


Thank you for posting on the Intel Communities. I am sorry that you are experiencing crashes when trying to play Fortnite on your system.


We understand you have opened a web ticket support case with us, and we will continue to help you through that channel now. We will therefore close this community case. Please, keep in mind that this thread will no longer be monitored by Intel, in case you have further questions, please open a new thread. 

  

Thanks for your understanding.  

  

Best regards, 


Hugo O.  

Intel Customer Support Technician 


0 Kudos
Reply