Extreme FPS drops in Roblox

[nash276]

Hi,

I'm attempting to play Roblox. My performance is usually at 60 fps, but every few seconds it drops to under 5 fps and remains like that. The game is unplayable.

CPU: Intel Core i7 1260P (Iris XE)
RAM: Dual channel 16gb ddr4
Drivers Version: Latest (31.0.101.5085/31.0.101.5122)

Performance during performance drops:
CPU Usage: ~12%
RAM Usage ~50%
GPU Usage ~50%

My power saving modes are all off, windows is set to maximum performance, and the laptop is plugged in.

This problem was not occuring a year or so ago.

[VonM_Intel · Accepted solution]

Hi, nash276.

Thank you for posting in the Intel Communities. We would be more than glad to help you solve the issue (every few seconds, the fps drop under 5 and the game is unplayable).

As I carefully looked into the issue, I have done some research and found some possible solutions for you:

• Performance may drop under thermal throttling, you may refer to this article/link: (https://www.intel.com/content/www/us/en/support/articles/000005791/processors/intel-core-processors.html)
• Use dual memory channel to maximize performance on Intel® Graphics.
• Install/update to the latest Intel® Graphics Driver, refer to: (https://www.intel.com/content/www/us/en/support/articles/000005629/graphics/processor-graphics.html)
• Update Operating System, refer to: (https://www.microsoft.com/en-hk/software-download/windows10)
• Malware will also cause the system to be unstable, clean install the Operating System.

Just to share with you, we have our support link where you can find all of the troubleshooting steps that might help fix the issue. To make it easier for you, here’s our support link: (https://www.intel.com/content/www/us/en/support/articles/000036462/graphics.html)

Best regards,

Von M.

Intel Customer Support Technician