Heavy cs2 game

[l0x0r]

cpu : i7 13700k

gpu : 4070ti oc rog arena

ram : Corsair DIMM 32 GB DDR5-7000 (2x 16 GB

power : 1200w green 80 Plus

ssd : corsair mp600 Gen4 m.2

cpu fan : deepcool assassin IV

case : Lian Li LANCOOL III E-ATX Case

Motherboard : z790-f wifi

Monitor : Asus PG259QN 360hz panel ips

Hello, don't be upset. I have a problem. I bought a computer with these specifications almost a year ago. One day my game is fast, the next day my game is heavy. For example, I change Windows. One day everything is fine. The next day when I turn off the computer, it becomes heavy. My game is 300 <400 >200 fps and the GPU temperature is 50/40 and the CPU is 60/50. This means that the problem is not due to heat. I have no problems with FPS drops or heavy games. Everything is the same. Can I solve my problem with Intel? Please help.؟؟

[AlHill]

Have you checked with nvidia?  It is their graphics card.

Have you updated your bios? The bios belongs to the board manufacturer, not Intel.

Do you know for certain that the powersupply is not experiencing any problems?  Even the best/latest/greatest can have problems.

Is your windows updated?  You did not specify what windows you have.  Microsoft is responsible for windows.

Now, the Intel possibly.  Have you run the IPDT?  If not, do so and post the results:

https://www.intel.com/content/www/us/en/support/articles/000005567/processors.html

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

[l0x0r]

Most have a 4070ti or 2060.

yes i have new bios update and windos 10

I don't think it's from Windows.

[l0x0r]

Test result and I have to say that I use the control fan program to keep the computer and graphics cool.

[AlHill]

OK, it says the processor is fine.

It could be the processor.

It could be the power supply.  Do you have another supply to test with?

It could be the motherboard.  Do you have another board to test with?

It could be the card.

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

[l0x0r]

Do you mean this file?

[ArchieD_Intel]

Hi l0x0r,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

• When did the issue start? Was it after a specific driver update or game patch?
• Have you tried adjusting the graphics settings?
• Could you provide a screenshot of your in-game display and graphics settings?
• Which gaming platform did you use to download the game?
• Have you checked for any background applications or processes that might be affecting performance?
• Have you tried running the game in a clean boot environment to rule out software conflicts?
• Are there any specific changes you make before the performance drops occur?

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[l0x0r]

• When did the issue start? Was it after a specific driver update or game patch? after update csgo to cs2
• Have you tried adjusting the graphics settings?   yes
• Could you provide a screenshot of your in-game display and graphics settings? yes
• Which gaming platform did you use to download the game?  steam 
• Have you checked for any background applications or processes that might be affecting performance? yes
• Have you tried running the game in a clean boot environment to rule out software conflicts? NO how
• Are there any specific changes you make before the performance drops occur? no

[ArchieD_Intel]

Hi l0x0r,

Thank you for providing the requested information. I will investigate this and will get back to you once a resolution is available. Thank you for your patience and understanding.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi l0x0r,

I would also like to obtain a CapFrameX log to thoroughly analyze the FPS performance. Kindly ensure that the game would run for a minimum of 2 minutes.

Once you have the test results, please perform a clean boot in Windows and capture again a second CapFrameX log so I can compare it.

If you have any questions, please let me know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi l0x0r,

Did you have a chance to review the previous post? Please feel free to reach out if you have any questions. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi l0x0r,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored. 

Best regards,

Archie D.

Intel Customer Support Technician