Intel GPUs are problematic/bugged with Frostbite Engine games like Need For Speed Payback and others

[Mike35]

Intel GPUs are problematic/bugged with Frostbite Engine games like Need For Speed Payback and others.

My device :

Laptop with Intel 8250U CPU with HD 620 iGPU
Driver number : 31.0.101.2130 (latest to this date)
Date : 9/3/2024

First thing, I know that my CPU - iGPU is discontinued and no longer supported, but I noticed that the last driver for my iGPU is from 2024 and from a few months ago and these Need For Speed Payback/Frostbite Engine Need For Speed games complaints and errors are well known for years and continue to this day (white taillights on vehicles, some textures blurred and other textures black, etc.), and that also, you guys could have fixed these known Need For Speed Payback bugs, but still haven't fixed this in this last driver. Need For Speed ​​Payback is from 2017 and still has the same problems today, and from what I read on this forum this also affects other Need For Speed games ​​based on the Frostbite Engine, and that these same bugs I said affect the modern iGPUs and discrete GPU cards from Intel that still have updated driver support too.

There is more than one story about this in this forum, like this guy saying the same about Need For Speed and Frostbite Engine problems on Intel GPUs :

https://community.intel.com/t5/Gaming-on-Intel-Processors-with/Forza-Horizon-5-and-Need-for-Speed-games-Major-Graphical/m-p/1583248

https://community.intel.com/t5/Developing-Games-on-Intel/problem-with-nfs-games-using-updated-forstbite-engine-nfs/td-p/1423581

The info about my laptop, SSU tool file, screenshot, etc, is in the attachment :

[NormanS_Intel]

Hello Mike35,

I've reviewed the information you provided and confirmed that you're using an Intel(R) Core(TM) i5-8250U with Intel(R) UHD Graphics 620. I checked the system requirements for Need for Speed Payback, and the minimum requirements are an Intel i3 6300 @ 3.8GHz or AMD FX 8150 @ 3.6GHz with 4 hardware threads, along with an NVIDIA GeForce® GTX 750 Ti or AMD Radeon™ HD 7850 or equivalent DX11 compatible GPU with 2GB of memory for better graphics quality.

However, I've noticed reports related to Intel® Arc™ Graphics, and the resolution is to update the driver to the latest version. Upon checking, your graphics card is not listed since this update is for the following:

• 11th Gen Intel® Core™ processor family (Codename Tiger Lake, Rocket Lake, Tiger Lake-H)

• 12th Gen Intel® Core™ processor family (Codename Alder Lake-S, Alder Lake-H, Alder Lake-P, Alder Lake-U, Alder Lake-HX, Alder Lake-N)

• 13th Gen Intel® Core™ processor family (Codename Raptor Lake-S, Raptor Lake-HX, Raptor Lake-H, Raptor Lake-P, Raptor Lake-U)

• 14th Gen Intel® Core™ processor family (Codename Raptor Lake Refresh)

• Intel® Core™ Ultra processor family (Codename Meteor Lake)

• Intel® Iris® Xe Dedicated Graphics family (Codename DG1)

• Intel® Arc® Graphics family (Codename Alchemist)

I will investigate this case internally and share an update in this thread once available. In the meantime, you can also check our article "Headlights and Taillights Are Rendered the Wrong Color in Need for Speed: Heat* on Intel® Arc™ Graphics" for more information.

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello Mike35,

After conducting an investigation, we would like to inform you that, according to the Graphics Driver Support Update for 10th Generation and Older Intel Processor Graphics article, issues on iGPUs from these generations will only be addressed if they are critical fixes or security vulnerabilities.

In this case, the known issue was addressed in a previous graphics release. Unfortunately, the graphics version you are currently using is outdated and no longer receives updated drivers. This is because software updates for these products have transitioned to a quarterly release schedule or are provided as needed. As a result, you are experiencing this issue.

If you have any further questions or concerns, please let us know.

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello Mike35,

Could you please confirm if you have reviewed the information I posted? Your feedback at your earliest convenience would be greatly appreciated so we can decide on the best way to proceed with resolving this matter.

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello Mike35,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored. 

Best regards,

Norman S.

Intel Customer Support Engineer