Intel Graphics Driver keeps going to the old version

[7adhu_1]

so i keep installing my latest version of graphics card which is 7th-10th gen intel UHD graphics (this is not the exact gpu name) i have also linked down a SSU scan report for more information about my computer i hope you guys can figure out the problem. mean while in the screenshot u can see my graphics card 27.20.100.9664 which was dropped in 2021 and there is new version available i also tried DDU and removed all residual drivers but still after 1 or 2 restarts its just switches back to 27.20.100.9664 version

[AlHill]

Download and install the driver you want.

Then, immediately run the microsoft wushowhide tool (attached) to block/hide the older driver(s).

Doc (not an Intel employee or contractor)
[CoPilot is a virus]

[7adhu_1]

can you guild me through the wushowhide tool? i opened it and it showed "show hidden updates" and "hide updates" i clicked on "show hidden updates" and there was no hidden updates there then i clicked "next" button and it closed it self then i rebooted my computer. i did this right after installing the new driver i didnt even reboot after installing the driver

[AlHill · Accepted solution]

Click on HIDE.  there you will see the updates (if any) to hide.

Doc (not an Intel employee or contractor)
[CoPilot is a virus]

[7adhu_1]

this seemed to have fixed my problem thank you

[7adhu_1]

it again switched back to the old version what will i do now???

[AlHill]

Did you make any update to windows, like going to 25H2?

Doc (not an Intel employee or contractor)
[CoPilot is a virus]

[7adhu_1]

nope no update it only worked for like 2 days or sum then it switched back

[AlHill]

Well, I am at a loss.   Perhaps one of the ICS staff can help.

Doc (not an Intel employee or contractor)
[CoPilot is a virus]

[7adhu_1]

how do i contact ICS staff??

[AlHill]

They will be responding to this thread.

Doc (not an Intel employee or contractor)
[CoPilot is a virus]

[AlHill]

@intel   Can you take a look at this OPs issue?

Doc (not an Intel employee or contractor)
[CoPilot is a virus]

[7adhu_1]

When? the post is already marked as solved will they look at it again??

[AlHill]

Then, repost on a new thread.

Doc (not an Intel employee or contractor)
[CoPilot is a virus]