Intel XTU installation error (2738) on win1124H2

[TommyVice]

After fresh install of win 11 24H2 I encountered the error which never occurred on previous versions of win11 or 10 on the same machine.

The XTU version I prefer is 6.5.2.40 but trying to install the latest(10) bring the exact same error.

Manual install of Microsoft Visual C++ Redistributable did not helped.

Is it just some components missing or 24H2 is completely broken?

[RandyT_Intel]

Hello TommyVice,

Error code 2738 typically indicates that the VBScript engine is not registered on the machine where the installation is taking place. The fact that this error did not occur on previous versions of Windows 10 or 11 suggests there might be compatibility issues with the new Windows 11 24H2 update. I recommend trying the following troubleshooting step to address the issues you've been experiencing: 

• Ensure that you are running the installer with administrative privileges. Right-click on the installer and select "Run as administrator". Error: "Setup Failed" in Intel® Extreme Tuning Utility...

• If you haven't already, try performing a clean installation of XTU. This involves completely uninstalling any previous versions and ensuring no residual files are left behind. How to Uninstall the Intel® Extreme Tuning Utility (Intel®...

• Try running the installer in compatibility mode for an earlier version of Windows. Right-click on the installer, go to Properties > Compatibility, and select a previous version of Windows.

• Ensure that your Windows 11 24H2 installation is fully updated. Sometimes, pending updates can cause issues with software installations.

Please let me know the results after you've had a chance to try this.

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hello TommyVice,

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action. 

Please let me know if you have any thoughts or if there's anything else you need from us. 

Looking forward to your response! 

Best regards, 

Randy T. 

Intel Customer Support Technician