Metin2 Stopped Working With the Latest Drivers

[eneseren]

Hi Guys!

So basically Metin2 has stopped working with the latest drivers 101.4826 and 101.4824

Game works normally with 101.4676

Game gives me a graphics driver error every time I try to play and I couldn't work out anything at all. This error used to occur back when integrated laptop graphics in our systems does not have 800x600 resolution.

System Specs:

OS: Windows 11 Professional x64

CPU: Intel Core i9-10850K

GPU: Intel ARC a770

RAM: XPG SPECTRIX D50 2x16 (3600)

MOBO: MSI MAG Z490 TOMAHAWK - BIOS - 7C80v1D

SSD: TEAMGROUP MP34 1TB 

[Andres_Intel]

Hello eneseren,

Thank you for posting on the Intel communities. As a gamer I understand is very frustrating when a game crashes, I will be happy to help you.  

To understand the issue in a better way, please answer the following questions: 

• In case we need to replicate the issue and if necessary, if there is a setting in the game or system take screenshots of it.
• To know your system configuration, attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,

Andres P. 

Intel Customer Support Technician 

[eneseren]

Hello Andres, 

The game normally has config.exe where you set up in-game settings, however when I use the drivers listed previously I can't even open config.exe to change anything.

I will be able to provide my config screenshot as I'm using the 101.4676 now.

Game Config:

My SSU File is attached.

Best regards,

Enes

[Andres_Intel]

Hello eneseren, 

Thank you for your response and for sharing the Intel® SSU. 

I see you mentioned Metin2 has stopped working with the drivers 101.4826 and 101.4824. This week we released a new graphics driver, please clean install it to version 31.0.101.4885 with Display Driver Uninstaller (DDU). For guidance, How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.

Let me know if the behavior changes.

Regards,  

Andres P. 

Intel Customer Support Technician 

[eneseren]

Hello Andres,

My problem still continues with the 101.4885 and now I can't even run the game. It was a black screen before this. Now opening game exe only pops up the same error again.

Regards,

Enes

[Andres_Intel]

Hello eneseren, 

Thank you for your answer and for completing the steps.

I will start with an investigation to provide you with the next steps, and as soon I have further details I will let you know.

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello eneseren, 

Thank you for your time.

We still working on the investigation, and now we will start to replicate your issue, as soon I have the results I will let you know.

Regards,  

Andres P. 

Intel Customer Support Technician 

[eneseren]

Hey Andres,

I'm writing to check if there is any updates on the topic since it has been some time and more than one update.

Sincerely,

Enes

[RonaldM_Intel · Accepted solution]

Hi @eneseren 

Sorry for not posting in a long time here. 

Our dev team confirmed this should be fixed since driver 101.5085.

To date our latest driver is 32.0.101.6083 so please give it a shot and let me know your feedback.

Best Regards,

Ronald M.

[RonaldM_Intel]

I'll close this thread. If the issue re-appears feel free to create a new thread and reference this one.

Best Regards,

Ronald M.