My fortnite keeps crashing after i update my intel iris xe graphic card what do i do

[ryanokook]

Ive been playing fortnite for quite some time now and ive been always using my intel iris xe card but recently i got an update to update it but after updating my fortnite started crashing non stop after opening the game so anyone have any solution to help me?

[PedroReis]

Same thing here. I'm installing the previous version:  Intel® Graphics Driver 32.0.101.6314 (WHQL certificated):

[ryanokook]

Did it work?

[PedroReis]

Didn't work. I'm trying the previous WHQL certificated version: 

Intel® Graphics Driver 32.0.101.6078/32.0.101.5736 (WHQL certificatec)

Date: September 24, 2024
Driver Version: 32.0.101.6078 WHQL and 32.0.101.5736 WHQL

[ryanokook]

Ok np lmk if one of it works thanks

[PedroReis]

It's working!

[ryanokook]

Which version did u use

[PedroReis]

Intel® Graphics Driver 32.0.101.6078/32.0.101.5736 (WHQL certificated)

Date: September 24, 2024

Driver Version: 32.0.101.6078 WHQL and 32.0.101.5736 WHQL

[PedroReis]

Nope. I'll try this one now:

Driver Version: 32.0.101.6078 WHQL and 32.0.101.5736 WHQL
Date: September 24, 2024

I'll come back later and tell you the results.

[DeancR_Intel]

Hi ryanokook,

Thank you for posting in the Community!

Please make sure you provide the following basic information when reporting a bug:

1. What is the graphics driver you are using?

• Confirm you are using the latest WHQL graphics driver available (let us know the exact driver version you are using).
• A clean driver installation using DDU in safe mode is recommended. Follow this link for instructions.
• You could also test using the latest non-WHQL driver. This driver goes through all Intel quality assurance processes and is safe to use for evaluation.

1. Provide us with the Intel SSU report from your system.

• If you do not wish to submit the SSU report then at least provide us with the following information about your system:
  • Processor make and model.
    • Power Supply make and model.
  • Motherboard make and model.
  • Amount of memory (RAM).
  • Operating System version/build number.

Best regards,

Dean R.

Intel Customer Support Technician