My fortnite keeps crashing after i update my intel iris xe graphic card what do i do

[ryanokook]

Ive been playing fortnite for quite some time now and ive been always using my intel iris xe card but recently i got an update to update it but after updating my fortnite started crashing non stop after opening the game so anyone have any solution to help me?

[PedroReis]

Same thing here. I'm installing the previous version:  Intel® Graphics Driver 32.0.101.6314 (WHQL certificated):

[ryanokook]

Did it work?

[PedroReis]

Didn't work. I'm trying the previous WHQL certificated version: 

Intel® Graphics Driver 32.0.101.6078/32.0.101.5736 (WHQL certificatec)

Date: September 24, 2024
Driver Version: 32.0.101.6078 WHQL and 32.0.101.5736 WHQL

[ryanokook]

Ok np lmk if one of it works thanks

[PedroReis]

It's working!

[ryanokook]

Which version did u use

[PedroReis]

Intel® Graphics Driver 32.0.101.6078/32.0.101.5736 (WHQL certificated)

Date: September 24, 2024

Driver Version: 32.0.101.6078 WHQL and 32.0.101.5736 WHQL

[PedroReis]

Nope. I'll try this one now:

Driver Version: 32.0.101.6078 WHQL and 32.0.101.5736 WHQL
Date: September 24, 2024

I'll come back later and tell you the results.

[DeancR_Intel]

Hi ryanokook,

Thank you for posting in the Community!

Please make sure you provide the following basic information when reporting a bug:

1. What is the graphics driver you are using?

• Confirm you are using the latest WHQL graphics driver available (let us know the exact driver version you are using).
• A clean driver installation using DDU in safe mode is recommended. Follow this link for instructions.
• You could also test using the latest non-WHQL driver. This driver goes through all Intel quality assurance processes and is safe to use for evaluation.

1. Provide us with the Intel SSU report from your system.

• If you do not wish to submit the SSU report then at least provide us with the following information about your system:
  • Processor make and model.
    • Power Supply make and model.
  • Motherboard make and model.
  • Amount of memory (RAM).
  • Operating System version/build number.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi ryanokook,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi ryanokook,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician

[Slowjammer999]

Hi there guys i have a 13gen i7  after updating iris  latest  one to 2025 recent one my game fornite keeps crashing please help tried downgrading same result reinstalled the game same results done all the tricks from Fornite agent told me to do they said i check up with intel whats the story 

[AlHill]

@Slowjammer999   What did you update?  Be specific.

Doc (not an Intel employee or contractor)
[AI is the same as snake-oil]

[Slowjammer999]

• 32.0.101.6734 this update here keeps on crashing my fornite

[AlHill]

This is the latest driver:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

Doc (not an Intel employee or contractor)
[AI is the same as snake-oil]