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Need for speed games and forza - driver bugs and performance issues

SSR49
Novice
1,127 Views

Graphics driver version - 31.0.101.3413 generic, not OEM

Forza horizon 5 - steam installation

weird black spots on ground textures

Need for speed 2015 - steam installation

issue with rendering car interiors, white steering wheel, animated steering wheel sometimes comes out the window when turning your car

Need for speed payback - steam installation

performance issues (lag & stuttering)

driver glitches (tailights show incorrect colour, often bright/white in colour)

Need for speed heat - steam installation

performance issues (lag & stuttering especially in cutscenes and intro cutscene when opening game and loading in the map when driving)

driver glitches (tailights show incorrect colour, often bright/white in colour)

extremely high gpu usage or presumably thermals caused system to have issues (processor suddenly drops to 0.38 ghz momentarily with an almost unusable system)

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Alberto_R_Intel
Moderator
1,092 Views

SSR49, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the model of the Intel® processor?

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Were "Need for speed" and "Forza" working fine before?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this issue?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


SSR49
Novice
1,064 Views

What is the model of the Intel® processor?

intel core i7 11390H with iris Xe graphics

What is the model of the motherboard?

Dell OEM

If this is a laptop, what is the model of it?

Dell inspiron 13 5310

Both games had these issues since the start, with no software or hardware changes

Which Windows* version are you using?

Windows 10 home 21H2 OS build 19044.2130

Does the problem happen at home or in the work environment?

Home

 

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Alberto_R_Intel
Moderator
1,045 Views

SSR49, Thank you very much for providing that information and the SSU report.

 

For this scenario, we always suggest to verify the game requirements to make sure your system complies with them. Keep in mind that the performance will depend on the game specifications and your whole hardware configuration. Games are usually GPU intensive, so you may require a dedicated graphics card compatible with your system when using a desktop computer.

 

Accroding to the SSU document, the graphics driver version currently installed on your computer is 31.0.101.3413, which is provided by Intel®:

https://www.intel.com/content/www/us/en/download/19344/741527/intel-graphics-windows-dch-drivers.html

 

It is important to mention that the Intel® graphics drivers are generic. For that reason, We always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.

 

I looked on Dell's website and the latest graphics driver version they have available for your computer is 30.0.101.1692, A11. For testing purposes, please try a clean installation of that driver following the instructions in the links below:

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=xtn0n&oscode=wt64a&productcode=inspiron-13-5310-laptop

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

 

If the problem persists after that, try a clean installation this time of our latest graphics driver version 31.0.101.3790:
https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html?

 

We also recommend to get in contact directly with Dell Support to make sure the latest BIOS version is currently installed on your device:

https://www.dell.com/support/home/en-us

 

Once you get the chance, please let us know the results.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

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Alberto_R_Intel
Moderator
996 Views

Hello SSR49, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Moderator
967 Views

Hello SSR49, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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