Night Run game crashes on startup

[kiro1]

The game crashes in normal mode The game files have been checked by Epic Games and found that they are intact and I have run the game in safe mode and the game has started successfully

Game link :

https://store.epicgames.com/en-US/p/night-run-51c60e

My device specifications

• Windows 11, version 23H2
•  Intel® Graphics Driver 31.0.101.5186
• Intel® Core™ i3-12100 Processor

EVENT LOG

AppName

Nightrun.exe

AppVersion

2022.2.17.52123

AppTimeStamp

643e1b81

ModuleName

ntdll.dll

ModuleVersion

10.0.22621.2506

ModuleTimeStamp

bced4b82

ExceptionCode

c0000374

FaultingOffset

000000000010c7a9

ProcessId

0x11e8

ProcessCreationTime

0x1da5012b5948f29

AppPath

D:\exe\Games\epicgame\NightRun3d2GW\Nightrun.exe

ModulePath

C:\Windows\SYSTEM32\ntdll.dll

IntegratorReportId

6c86653c-caa0-409a-b472-93790dc56c8f

PackageFullName

PackageRelativeAppId

[RamyerM_Intel]

To better understand what is causing the game crash for Night Run, please share the following details:

1. When did the issue started? Was it sudden or gradual?
2. Are there other games affected? 
3. Are there any error message when the game crashes?
4. Have you made any changes before the issue occurred? If you do, kindly please indicate if it is a software or a hardware change.
5. Are you seeing any physical damage?
6. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility at this link: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html. After running it, you will be given an option to save the logs to a text file, please do so and attach the file on your reply.
7. Have you tried any troubleshooting steps? 

Ramyer M. 

Intel Customer Support Technician 

[kiro1]

1- The problem was about two months ago when I downloaded the game .The game gradually crashes after the unity logo is displayed.

2- I have some other games that suddenly crash while playing, but not like this game crashes.

3-After the game crashes, UnityCrashHandler64 appears and starts collecting errors.

4-I disabled some devices such as the Realtek Gaming GbE family controller
and Microsoft Wi-Fi Virtual Direct Adapter.
5-There is no damage.

7-I tried to run the game in compatibility mode but it didn't work. 

 

[RamyerM_Intel]

Hi kiro1,

Thank you for sharing this information. Upon checking your logs, I can confirm that your graphics driver is up to date. We might need to coordinate this with our team to further check what is causing the crashes. Before I do, kindly please share this additional information: 

1. DirectX* Diagnostic (DxDiag):
   1. Click Start.
   2. Type DxDiag in the search box and click DxDiag when it displays.
   3. Click Save All Information.
2. System Information:
   1. Click Start.
   2. Type msinfo32 in the search box. Click msinfo32.exe when it displays.
   3. Save
3. When you enable the Realtek Gaming GbE family controller and and Microsoft Wi-Fi Virtual Direct Adapter., does the issue still occurs? 
4. May I please know why you disable this components in your system? 

Ramyer M. 

Intel Customer Support Technician 

[kiro1]

The game still crashes even after enabling them

[RamyerM_Intel]

Thank you for sharing this information. For now , we will coordinate this information with our team and give you an update on or before Feb 7, 2024

[deniz17]

aynı özellere sahip bir intel ekran kartı kullanıcısıyım aynı sorun bendede var ben knight online oyunu oynuyorum beni surekli oyundan atıyor ve cozum olarak herseyi denemedim olmadı cozum olarak en son intel kartı ekranını iptal ettim ve duzeldi simdi bilgisayarım yavasladı yardımcı olurmusunuz?

[RamyerM_Intel]

Hello deniz 17, 

I understand your situation and we want to help you. As such, kindly please create a new thread as this will allow us to focus on your specific problem and provide you with better assistance.

As for kiro1,

We sincerely apologize for the delay in updating you but we still need some more time to fix the issue. Kindly please give us an additional 3-5 business days to further investigate. Thank you for your patience and understanding. 

Ramyer M. 

Intel Customer Support Technician 

[deniz17]

reeee

[AlHill]

@deniz17   "I am 28 years old and the biggest regret in my life is using an Intel graphics card. "

You have a very long road ahead of you.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[AlHill]

@deniz17   I caution you to follow the rules of the forum, which includes not making insults.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[RamyerM_Intel]

Hello kiro1, 

Thank you for patiently waiting. I apologize if it took a while. We do have these questions and troubleshooting to determine if the issue is with the game or the integrated graphics. 

1. Which other games are experiencing crashes? You indicated that this is not the only game affected. This information will help us document your case properly.
2. Have you tested the issue with at least 3 different graphics drivers? If not, please try updating the graphics driver with 3 different versions and see if there is any difference. Here's the link: https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html
3. Have you updated your BIOS to the latest version? We noticed that the BIOS version on your logs is F28, 12/14/2023, but the most recent version from the Gigabyte website is "FS". Here's the link: https://www.gigabyte.com/Motherboard/H610M-S2-DDR4-rev-12/support#support-dl-bios
4. What is the brand, model, and wattage of your power supply?
5. Do you notice any overheating symptoms on your computer?
6. I want to check if there is an issue with your CPU. Kindly please run this tool https://www.intel.com/content/www/us/en/download/15951/intel-processor-diagnostic-tool.html and send us a screenshot of the result. 

We really appreciate your cooperation in providing this information, as it will help us give you a precise answer and identify the root cause of the issue.

For the new messages in the forum, as AlHill have mentioned, kindly please refrain from insults and create a new thread if you have a new concern.

Ramyer M. 

Intel Customer Support Technician 

[kiro1]

The BIOS version is 1.3, not 1.2

https://www.gigabyte.com/Motherboard/H610M-S2-DDR4-rev-11-13/support#support-dl-bios

 Power Supply  Antec Atom G 650W 80+ Gold

Yes, I tested the problem with different graphics drivers, but I will mention the ones I tested recently
31.0.101.5084
31.0.101.5074
31.0.101.4972

I did not notice an increase in temperature while playing

Here are the games that crash on my device

Hitman Absolution
It suddenly crashes while playing
farcry2
It gradually crashes while loading the first chapter

Medal of Honor Airborne
It suddenly crashes while playing
Spider-Man - Shattered Dimensions
It suddenly crashes while playing
the amazing spider man 2
Two types of crash are gradual and sudden
It gradually crashes in the Claws of the Black Cat chapter
When Spider-Man approaches the museum, the game crashes.
Sudden crash while playing

The Amazing Spider-Man 1
Two types of crash are gradual and sudden
It crashes gradually after starting the first mission
I tried to fix a problem using the 4gb_patch program, and I was finally able to skip the first chapter, but then it crashed again while loading chapter 5.
Sudden crash while playing

[RamyerM_Intel]

Hello kiro1, 

Thank you for all of this information. For now we will proceed in investigating this further with our team. I'll make sure to update you on or before February 15, 2024. 

Ramyer M. 

Intel Customer Support Technician 

[RamyerM_Intel · Accepted solution]

Hello kiro1, 

Thank you for patiently waiting Upon trying to simulate your issue, we found out that the issue still persisted even when testing two different graphic drivers. Here are the driver version we tested: 

1. 31.0.101.5194_101.5252
2. 31.0.101.5186_101.5234 WHQL Certified

Unfortunately, the reason for this is because all the games that you have listed requires a discrete graphics card to run. Discrete graphics has its own dedicated memory that is not shared with the CPU. Based on your SSU logs, you only have the integrated graphics from your CPU, which doesn't use a separate memory bank for graphics/video. This is the reason why some game is able to start at first, but crashes on later as the minimum requirements to run this games has not been met. For more information about the difference between a discrete graphics and integrated graphics you may visit this article : https://www.intel.com/content/www/us/en/support/articles/000057824/graphics.html

Here are also the links which states the minimum requirements for your games so you will not experience the crashes: 

1. Night Run: https://store.epicgames.com/en-US/p/night-run-51c60e
2. Hitman Absolution :https://store.steampowered.com/app/203140/Hitman_Absolution/
3. Far Cry 2: https://store.steampowered.com/app/19900/Far_Cry_2/
4. Medal of Honor: https://www.ea.com/games/medal-of-honor/medal-of-honor-airborne
5. Amazing Spiderman 1: https://support.activision.com/amazing-spider-man/articles/the-amazing-spider-man-minimum-system-requirements

Hope this explains the crashes in your system. If you have further questions feel free to ask and I will answer it for you. 

Ramyer M. 

Intel Customer Support Technician 

[RamyerM_Intel]

Hello kiro1, 

I am just checking in if you have further questions. Feel free to ask and we will answer it for you. 

Ramyer M. 

Intel Customer Support Technician 

[RamyerM_Intel]

Hello kiro1, 

I hope you are doing well. As we have not heard response from you, we will proceed in closing this thread. Kindly please create a new thread in case you need further assistance as this thread will no longer be monitored.

Ramyer M. 

Intel Customer Support Technician 

[Resistic]

Everytime I try to run Night Run it crashes right after the Unity page comes up.

My PC Specs

Windows 11 Home 22H2

Intel(R) Iris(R) Xe Graphics

13th Gen Intel(R) Core(TM) i7-1355U