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On the driver issues of Intel ARC series graphics cards

XieBuRou
Beginner
1,593 Views

I am currently using your Arc A770 16G graphics card, but I have encountered some driver optimization issues in the game. Below are the detailed information I have listed, and I will classify it based on the DX version:
DX12:
The Last Of Us: Part I
In the game, there may be flickering on the screen, which seems to worsen as the frame count increases
DX11:
KartRider: Drift
Low graphics card usage and severe stuttering
Yakuza: Like a Dragon
Low graphics card usage and severe frame dropout when there are many characters
Assassin's Creed: Origins
Low graphics card usage and low game frame count
Grand Theft Auto V
The frame rate performance is decent, but the game will flicker steadily for about 15-20 minutes (I set virtual memory but it didn't work)
Crayon Shin Me and Doctor's Summer Vacation - An Endless Seven Day Journey
Low graphics card usage and low game frame count
DX9:
Warriors Orochi Z
After the game starts, I get stuck and cannot play, running 1 frame in a few seconds...
I haven't tested some other games yet,
From my current running situation, it seems that the older the DX version of the game, the worse the driver support effect.
I hope you can optimize them as soon as possible in future drivers. Thank you very much!
I'm very optimistic about you guys, come on, Intel

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11 Replies
torcomsci
Beginner
1,565 Views

I have the same problem with kartrider drift game. The game has stuttering problem and freeze some time.

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XieBuRou
Beginner
1,534 Views
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Jean_Intel
Employee
1,544 Views

Hello Everyone,

 

Thank you for posting on the Intel️® communities. We would be more than glad to help you.

 

XieBuRou, we understand that you are experiencing optimization issues on multiple games. However, we would like to inform you that we recommend keeping one issue per thread to keep everything organized and avoid confusion among the users. Please note that there are different issues you reported, and the root cause between one and another may be different which may be complicated troubleshooting the problems.

 

However, keep in mind that we are constantly working on optimizations with our drivers to enhance the experience with our products.

 

Torcomsci, we recommend you open your thread regarding the problem. We comprehend that it may be a similar issue reported by the Original Poster; however, with your thread, you will receive more personalized troubleshooting.

 

Best regards,

Jean O.

Intel Customer Support Technician

 

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XieBuRou
Beginner
1,534 Views

Ok,fine.
I just hope that you can pay attention to these issues and optimize them as soon as possible in future drives
I'll pay attention next time.
Thank you very much for your reply

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Jean_Intel
Employee
1,527 Views

Helllo XieBuRou,

 

We want to know if there is a particular issue that you would like further support on, or if you only presented the issues to us as only information for us to take a look into it.

 

Let us know if you would like to continue the troubleshooting process.

 

Best regards,

Jean O.

Intel Customer Support Technician


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XieBuRou
Beginner
1,510 Views

These questions should be given to you as information to look at
The problems I have in these games may take a lot of time to solve now, maybe you can test and fix them later?

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Jean_Intel
Employee
1,494 Views

Hello XieBuRou,

 

Thanks for your response.

 

We are currently working on improving the performance of certain DX11 games, and we are also looking into issues that have been reported with games like Assassin's Creed: Origins. Rest assured that we are working on improving your gaming experience. To further troubleshoot and investigate your issue, we would advise you to select one of your lists for this thread and then open a singular thread for your other issues.

 

Best regards,

Jean O.

Intel Customer Support Technician


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XieBuRou
Beginner
1,481 Views

Okay, thank you very much

I will provide feedback on other game issues later

You could gradually optimize first

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Jean_Intel
Employee
1,441 Views

Hello XieBuRou,

 

We want to let you know that we are currently working on a fix to solve the issues with the following games:

  • Assassin's Creed: Origins, performance issues.
  • KartRider: Drift performance degradation.

 

The driver developer team is working to implement a fix in an upcoming driver. However, we can't commit to an estimated time or updates regarding this matter, but rest assured that we are working on it.

 

However, we invite you to open an individual thread per issue, as we have mentioned before. We appreciate your understanding.

 

Best regards,

Jean O.

Intel Customer Support Technician

 

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XieBuRou
Beginner
1,423 Views

Okay, thank you very much

I have already provided feedback on some game issues to you through other channels

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Jean_Intel
Employee
1,343 Views

Hello XieBuRou,

 

We understand that you have contacted us directly trough our other support channels, and we will continue to help you through that channel now. We will therefore close this community case. Please, keep in mind that this thread will no longer be monitored by Intel.

 

Thanks for your understanding. 

 

Best regards,

Jean O.

Intel Customer Support Technician


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