Red visual glitches while running A Plague Tale Requiem

[Alpha25]

Hello Intel Support,

Whenever i run Plague Tale:Requiem, my screen turns red overlay and after some tinkering with ingame settings the red overlay keeps on appearing while near sunlight ingame. I have also seen the same problem  happen in most intel UHD graphic cards in both high end and low end devices.

I am using a 10th gen Intel Core i3-1005G1 CPU @ 1.20GHz 1.19 GHz with Intel UHD Graphics

I did find some issues related to this and apparently  no fix was found : https://www.reddit.com/r/APlagueTale/comments/zshecm/did_anyone_else_get_a_red_screen_overlay_when/

Through disabling the post processing option in config file in folders i was able to reduce the red hue by a little

Game Version is V1.6.0.0 (20230706_1126) 

I am using the latest version of Intel UHD Graphics Driver as of 7/31/2023 and that is 31.0.101.2125

I have not found a issue like this on any other games

The game runs on Zouna engine

May you help me on this at the earliest

Thank you,

Alpha25

[Alberto_R_Intel]

Alpha25, Thank you for posting in the Intel® Communities Support.

We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 

In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

Is this a new computer?

Did "A Plague Tale Requiem" ever work fine on this specific machine without the screen turning red?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Alpha25]

Thanks for responding to my query,

- And for your question, No my computer in not new. Its been about 2 to 3 years with no glitches like this in many games i have played till now.

- No, the glitches were in the game from the time i installed it in my windows system.

- No, i did not any hardware or software changes recently that will impact the game negetaively.

- My  laptop is mostly at home and i dont have any work enviornmet.

Regards,

Alpha25

[Alberto_R_Intel]

Alpha25, You are very welcome, thank you very much for providing that information and the SSU report.

When it comes to games, it is very important to mention that we always suggest to verify the game requirements to make sure your system complies with them. Keep in mind that the performance will depend on the game specifications and your whole hardware configuration. Games are usually GPU intensive, so you may require a dedicated graphics card compatible with your system when using a desktop PC.

Based on the information shown in the SSU report, the graphics driver version currently installed in your machine is 31.0.101.2125, which is provided by Intel®:

https://www.intel.com/content/www/us/en/download/776137/intel-7th-10th-gen-processor-graphics-windows.html?wapkw=1005g1

It is noteworthy to mention that it is always recommended to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform. 

I looked on Dell's website and the latest graphics driver version they have available is 27.20.100.9365, A01. Please try a clean installation of that driver following the instructions in the links below:

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=xgd4r&oscode=w2021&productcode=inspiron-15-3593-laptop

If the problem persists after that, then try a clean installation this time of Intel® graphics driver version 31.0.101.4577:

https://www.intel.com/content/www/us/en/download/726609/intel-arc-iris-xe-graphics-whql-windows.html?wapkw=arc

We also advise to get in contact directly with Dell support to make sure the latest BIOS version is currently installed in your machine or, if necessary, to gather the instructions on how to update it:

https://www.dell.com/support/home/en-us

Once you get the chance, please let us know the results.

Regards,

Albert R.

Intel Customer Support Technician

[Alpha25]

Sadly none of the above solution worked.

[Alberto_R_Intel]

Alpha25, Thank you very much for letting us know those results.

We are sorry to hear the issue remains after trying the troubleshooting steps provided previously.

We will do further research on this matter. As soon as I get any updates, I will post all the details on this thread.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Alpha25, I just wanted to check if you saw the information provided in the email we sent you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Jocelyn_Intel]

Hello, @Alpha25      

As we have not heard back from you, we will proceed to close this thread now. If you need any additional assistance, please feel free to contact us back and submit a new question as this thread will no longer be monitored.  

Best regards,  

Jocelyn M.   

Intel Customer Support Technician.