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Sniper Elite 5 on i5 1135g7 integrated intel iris xe graphics

Evans2
Beginner
424 Views

Intel released a graphics driver to make the game compatible with 11th gen and above integrated graphics, but i still can´t play the game, on dx12 i get the gpu device was lost error and on vulkan the game just not works, can someone help to get this working, because its really annoying!

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3 Replies
Alberto_R_Intel
Moderator
398 Views

Evans2, Thank you for posting in the Intel® Communities Support.

 

In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the model of the laptop?

Is this a new computer?

When did you purchase it?

You mentioned "Intel released a graphics driver to make the game compatible with 11th gen and above integrated graphics", could you please provide the Intel® driver version?

You also said "dx12 i get the gpu device was lost error" just to confirm, at which point do you get that error message, while playing the game or the game does not even start?

Was the game "Sniper Elite 5" working fine before on this specific machine?

If so, when did the issue start?

Did you make any recent hardware/software changes that might cause this issue?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

Alberto_R_Intel
Moderator
369 Views

Hello Evans2, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
352 Views

Hello Evans2, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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