The Last of Us Part 2

[Nikesh001]

Hi Intel

Kindly assist with drivers that will allow us to play this game.
I'm having a problem with the colours being rendered to back and red only. (see attached image 01)

(I'm playing on high contrast mode at the moment, see attached image 02) - game works!!!

Win11 Pro (Auto update, not by choice, now Resident Evil 4 stopped working)
Dell Vostro 3500
i3-1115g4 (11th Gen)
16GB RAM
1tb SSD (Nvme)
1tb Hdd

All drivers updated to current as of this post.

Intel Graphic Driver - 32.0.101.6734

Motherboard - Dell Inc. 0FTXD9

Power Supply - Dell 45w

I also had this problem with Alan wake 2 as well, however that crashes after few minutes. (if you could please fix that as well, please don't ask me to make another post, because I will have to re-install that game just for the sake of screenshot)

I have attached required SSU report and System Info.

[Earl_Intel]

Hi Nikesh001,

Thank you for posting in the communities!

Please note that this is an OEM device, we will try to assist you with general troubleshooting steps even if it's something not traditionally covered in our support. However, if the issue still persists, you will have to contact the Original Equipment Manufacturer of your device. Your device manufacturer may have altered features, incorporated customizations, or made other changes to some components for better compatibility with your system.

To better assist you and determine the most appropriate resolution, could you please provide the needed details listed below:

• Did the issue only appear after the Windows 11 Pro update?
• Have you tried reinstalling the game?
• Have you tried performing a clean installation of your GPU drivers?

Once we have this information, we will be able to proceed with the next course of action and work towards resolving the issue you are facing.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi Nikesh001,

Just wondering if you had a chance to look over the questions I posted. Please let me know at your earliest convenience so that I can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician