The Witcher 3 lag problems after updating intel graphics driver (version 31.0.101.2115)

[DrAsklepios]

When I first installed the game, I was able to play it very smoothly. The second time I launched the game, I saw a yellow warning at the bottom saying ‘Your graphics driver is out of date. To ensure the best experience, install the latest drivers.’ I clicked on it to update. After the update, when I launched the game again, I noticed that it was very laggy and the graphics quality was very bad. When I move the mouse, it’s not smooth and it stutters. I would really appreciate your help. Thank you.

[VonM_Intel]

Hi, DrAsklepios

Thank you for posting in our Community. I understand about the performance regression you've experienced in The Witcher 3 after updating your Intel graphics driver. I know how disruptive it can be to go from a smooth experience to severe lag and degraded graphics quality, especially following a driver update that was meant to improve performance. To assist you further and isolate the root cause, I'd like to ask a few key questions and collect some information:

• Was any additional software or Windows update installed alongside the driver update (e.g., Windows Update or OEM utilities)
• What are your current in-game graphics settings in The Witcher 3 (e.g., resolution, preset level, ray tracing on/off)?
• Is the stuttering and poor performance observed immediately at launch, or only after playing for a few minutes?
• Could you please provide CapFrameX data for this game? This will allow me to analyze performance metrics in more detail and identify any potential issues. Ideally, please share a CapFrameX file that includes at least 5 minutes of gameplay.
• If possible, kindly provide a screen recording that captures the issue while running The Witcher 3, to help me better understand the performance behavior you're experiencing.

I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue. For your privacy and security, I have already sent you an email to collect the SSU reports. Once I receive the logs, I can investigate further and provide better assistance. Additionally, if you've performed any other tests, please provide the details so we can avoid going over the same steps again.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, DrAsklepios.

I see. Thank you for your response. However, I believe that some of my original questions may not have been fully addressed. May I kindly ask you to provide clarification on the following:

• Was any additional software or Windows update installed alongside the driver update (e.g., Windows Update or OEM utilities)
• What are your current in-game graphics settings in The Witcher 3 (e.g., resolution, preset level, ray tracing on/off)?
• Is the stuttering and poor performance observed immediately at launch, or only after playing for a few minutes?
• I kindly ask you to provide CapFrameX data for this game. This will help us analyze performance metrics more thoroughly and identify any issues. However, please share a CapFrameX file that captures at least 5 minutes of gameplay.
• If possible, kindly provide a screen recording that captures the issue while running The Witcher 3, to help me better understand the performance behavior you're experiencing.

For your privacy and security, I have already sent you an email to collect the SSU reports. Once I receive the logs, I can investigate further and provide better assistance. Additionally, if you've performed any other tests, please provide the details so we can avoid going over the same steps again.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, DrAsklepios.

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[ArchieD_Intel]

Hello, DrAsklepios.

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Technician