The last of us part 2 red screen issue

[extraredgumisbest]

Hi there, i just installed the last of us part 2 on my laptop, and i have been getting this rendering issue, I think it could be a driver related issue, as there are amd users with igpus similar in power to intel iris xe, i have taken note of how this issue is quite common in the community, i was wonder if there was a fix, or when they will release a fix (a driver), my specs are: i5 1135G7, 16gb of ram, 500gb of storage, intel iris xe.

[RandyT_Intel]

Hi @extraredgumisbest ,

Intel is currently investigating this issue. Please provide the SSU log report as well as details on where you downloaded the game so we can verify the game files. Once I have this information, I will forward your request and inquiry regarding a driver fix for this graphics corruption issue.

Regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @extraredgumisbest ,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @extraredgumisbest ,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Regards,

Randy T.

Intel Customer Support Technician

[anthonyoliveira7]

Hi, Intel I am having (possibly) rendering issues playing TLOUP2 on my igpu  I see only red and black red for light and black for shadows my game looks like this 

https://www.youtube.com/watch?v=hDc-a45iUew

I am Fully aware of my gpu not meeting the minimum requirements 

Intel Core i3-8100 or AMD Ryzen 3 1300X processor

16GB of RAM

 NVIDIA GeForce GTX 1650 or AMD Radeon RX 5500 XT graphics card

and 150GB of available storage space

but i saw some videos and other question son intel support and got to know it is an issue with the driver i have the latest driver (32.0.101.6913 (WHQL Certified) and see no fixes please I request  a fix and hope you release a driver that plays the game  without this issue 

In driver version 31.0.101.3222 the game works without the red and black screen bug, but in the most updated driver version 32.0.101.6913 the bug occurs. How is this possible?

Thank you very much