The last of us part 2 red screen issue

[extraredgumisbest]

Hi there, i just installed the last of us part 2 on my laptop, and i have been getting this rendering issue, I think it could be a driver related issue, as there are amd users with igpus similar in power to intel iris xe, i have taken note of how this issue is quite common in the community, i was wonder if there was a fix, or when they will release a fix (a driver), my specs are: i5 1135G7, 16gb of ram, 500gb of storage, intel iris xe.

[RandyT_Intel]

Hi @extraredgumisbest ,

Intel is currently investigating this issue. Please provide the SSU log report as well as details on where you downloaded the game so we can verify the game files. Once I have this information, I will forward your request and inquiry regarding a driver fix for this graphics corruption issue.

Regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @extraredgumisbest ,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @extraredgumisbest ,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Regards,

Randy T.

Intel Customer Support Technician