Zenless Zone Zero Unity Crash On Intel UHD 620 with Any DirectX Versions

[ShadowyLycan990]

Hi,

I want to report a bug with Intel's latest driver (Intel® Graphics Driver 31.0.101.2125 for Intel® 7th-10th Gen Processor Graphics, driver date 5/3/2024) that causes the Zenless Zone Zero game to crash. I have already reported this issue to miHoYo/HoYoverse (the game's developer), but they ignored the error and suggested I change my device.

However, this device was able to run the game during its closed beta test (CBT 3/Amplifying Test) without any issues. Additionally, I tried running the game on EndeavourOS (Linux) using Steam's Proton, and it worked smoothly. This indicates that the problem lies with the Windows version of the Intel iGPU driver. Please address this issue as soon as possible.

Here are my device specifications:

• Processor: Intel(R) Core(TM) i3-8130U CPU @ 2.20GHz 2.21 GHz
• Installed RAM: 12.0 GB (11.9 GB usable) | 4+8GB DDR4 dual channel
• System type: 64-bit operating system, x64-based processor
• Windows version: Windows 11 Pro 23H2 (OS Build 22631.3737)
• Graphics adapter: Intel UHD 620 (integrated)
• Brand: Acer
• Model: TravelMate TX40-G3-M (non-Nvidia version)

Zenless Zone Zero's Unity version is 2019.4.40f1_0d9cc85b4. The developer did not enable Vulkan support.

I hope Intel can address this issue by releasing an updated graphics driver for Windows. Reporting this to HoYoverse customer service has been unhelpful as their responses seem to be generic and do not address the problem. And here is the screenshots from the errors since the first day of release to yesterday.

Thank you.

[Mike_Intel]

Hello ShadowyLycan990,

Thank you for posting in Intel community Forum.

For us to further check this, please help generate the latest SSU logs of your system.

Please download the utility here:

https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[ACarmona_Intel]

Hello ShadowyLycan990,

We are checking in with you to see if you already have your SSU, so we can further isolate our issue.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ikafox]

I have the same problem 

here is my SUU and my specifications

[Mike_Intel]

Hello ShadowyLycan990,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

@ikafox

Please create your own post so that we can diagnose the issue using your system configuration. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician