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crash in FIFA 22, appears Directx Error

Anthonny
Beginner
2,178 Views

I'm new I don't understand this, what do I need to do?


ERRO:WhatsApp Image 2022-09-24 at 15.01.13.jpeg

Directx function "Dx12Renderer::waitOnSwapChain Gpu timeout detected" failed with DXGI_ERROR_DEVICE_HUNG ("the GPU will not respond to more commands"). GPU: "radeon RX 570 Series", Driver: 21.12.1
(21.40.11.03-211201a-374383E-RadeonSoftware). This error is usually caused by the graphics driver crashing; try instaling the latest drivers.

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4 Replies
Steven_Intel
Moderator
2,148 Views

Hello Anthonny,


Thank you for posting on the Intel® communities.


I am going to work on this case. As soon as I have an update, I will let you know.


Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
2,143 Views

Hello Anthonny,


It seems the error is related to your dedicated Radeon Graphics card. I recommend you to make sure the drivers are updated, as well as to have the latest FIFA 22 updates and patches.


I also recommend you to contact AMD for further assistance with your dedicated graphics card.


Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
2,098 Views

Were you able to check the previous post?


Let us know if you still need assistance.


Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
2,072 Views

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.


Best regards,


Steven G.

Intel Customer Support Technician.


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