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Forza horizon 4 run fine in benchmark but crash when I start to play in about 1 to 3 minutes. Why is it running well on benchmark but not when I am playing.
My specs
- Iris xe
- I5 1135g7
- 8GB Dual Channel
- 512GB NVME
- Huawei Matebook D15
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Hi, Blackout.
Thank you for posting in our Community.
The fact that Forza Horizon 4 runs fine during the benchmark but crashes shortly after you start playing suggests a few potential causes.
The issue is likely a combination of factors like GPU limitations, thermal throttling, and system memory.
To troubleshoot the issue effectively, I would like to ask the following: Do you notice the game crashing more often when the system is under load (e.g., when driving fast or in areas with heavy action)? Have you checked your system’s RAM usage while playing the game? Are you running out of available memory during gameplay?
If you have done any other tests please let me know the details so we don't cover the same ground twice. Additionally, knowing your processor, graphics, and device model is a good start, but I could still use more information about your system configuration. Please run the Intel SSU report and share the results with me so I can verify details such as OS build, driver version, errors logged at system level, etc
Have a nice day!
Best regards,
Von M.
Intel Customer Support Technician
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Hello Blackout,
I am checking in with you to see if you already have the information that we requested in order us to continue to further investigate our issue.
Thank you!
Best regards,
Carmona A.
Intel Customer Support Technician
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Hello Blackout,
This is only a quick follow-up; I just wanted to check in with you, as I haven't received any feedback from you.
Thank you.
Best regards,
Carmona A.
Intel Customer Support Technician
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Hello Blackout,
I hope you are doing well.
Since I have not heard back from you, I will now be closing our case.
If, in case you are just busy and still needed assistance, please submit a new question on our community: https://community.intel.com/, as this thread will no longer be monitored.
Thank you.
Best regards,
Carmona A.
Intel Customer Support Technician
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