need for speed payback erro rintel driver version 15.4251

[Tridib]

respected sir,

I would like some tips on what to do as there is an error on running the video game need for speed payback. 

I have attached the system details report after running SSU64 and also the screenshot of the error.

Waiting for your reply

[RandyT_Intel]

Hi @Tridib,

Thank you for posting here in our community. To further investigate the issue, please provide the following information:

1. Has the game ever worked with your current setup, or is this the first time you're encountering this error message?
2. Where did you download the game? Please specify the digital distribution platform and provide the download link if possible (e.g., Steam, Epic Games Store, GOG, etc.).
3. What troubleshooting steps have you already tried to resolve the issue?

Upon reviewing the game's system requirements, it appears that a discrete graphics card is necessary to run the game effectively, as it is a graphically intensive application. Your current setup may not meet these requirements if you're relying solely on integrated graphics.

Regarding your Intel integrated graphics and processor, the latest driver version is 31.0.101.2135, which you can download from the official Intel website here.

Once you provide the requested information, we’ll proceed with the next steps. Looking forward to your response!

Regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @Tridib,

Just wanted to follow up on my previous response to your inquiry. Have you had a chance to review it? 

I'd appreciate your feedback so I can determine the best next steps to assist you further. 

Thank you!

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hi @Tridib,

Per the Intel Developer team's findings, the application is the source of the issue. The game's error message is caused by an outdated format that checks the driver version, leading the game to believe that it's old, even though it's not. Check with the game developer for further updates.

Need for Speed Heat* Will Not Launch on Intel® Arc™ Graphics

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Thank you!

Best regards, 

Randy T. 

Intel Customer Support Technician