- Your laptop is equipped with GeForce RTX2060 graphics. Why are you are you using Intel Command Center and not GeForce setup?
- You should ask your question Acer support. Acer is responsible for your laptop.
For laptop products, you should only use drivers validated and made available by your laptop manufacturer. Then, even if the drivers are from Intel, you laptop manufacturer is responsible for their operation, so contact them regarding any problems you have (you already paid them for this service, demand that they provide it!). Believe me, a company like Acer reporting a problem will have far higher priority than a lone individual having a problem.