We'll need a lot more information than that.
Please download and run the Intel System Support Utility for Windows. Select *all* data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog (below the edit box for the body of your response post), upload and attach this text file to the response post.
...S
P.S. Attaching pictures containing non-English test is a waste of your time and ours. We cannot translate text in pictures. If you cannot provide them in English, don't provide them at all.
