任务栏的Intel-Driver-and-Support-Assistant托盘图标提示有更新，打开网页后，提示“很遗憾，尝试扫描时出了些问题”

[Jack698]

这是日志

version.json

{

 "LatestVersion": "20.2.9.6",

 "ReleaseDate": "2020/03/03",

 "DownloadUrl": "https://downloadmirror.intel.com/28663/eng/Intel-Driver-and-Support-Assistant-Installer.exe",

 "DownloadSize": 2505392,

 "DownloadHash": "9dc435ee43100ab3b26efeefb2cc2813"

}

UpdateService.log.bak

Date/Time   Severity   Class   Method   Data   Message

2020/3/15 12:00:31   Information   Intel.DSA.CommonCore.Controllers.Telemetry.TelemetryController      ()   Manufacturer: TIMI

2020/3/15 12:00:31   Information   Intel.DSA.CommonCore.Controllers.Telemetry.TelemetryController      ()   Model: TM1801

2020/3/15 12:00:31   Information   Intel.DSA.CommonCore.Controllers.Telemetry.TelemetryController      ()   OS Name: Microsoft Windows 10 专业版

2020/3/15 12:00:31   Information   Intel.DSA.CommonCore.Controllers.Telemetry.TelemetryController      ()   OS Build: 10.0.18363

2020/3/15 12:00:31   Information   Intel.DSA.CommonCore.Controllers.Telemetry.TelemetryController      ()   OS Language: 2052

2020/3/15 12:00:31   Information   Intel.DSA.CommonCore.Controllers.Telemetry.TelemetryController      ()   OS Version: 1909

2020/3/15 12:00:31   Error   Intel.DSA.CommonCore.Controllers.Telemetry.TelemetryController      ()   Failed to initialize Lantern Rock telemetry. No telemetry enabled

2020/3/15 12:00:31   Information   DSAUpdateService.Service      ()   Starting version 20.2.9.6

2020/3/15 12:00:31   Information   DSAUpdateService.Service      ()   DSA is installed

2020/3/15 12:00:31   Information   DSAUpdateService.Service      ()   LogDirectory: C:\ProgramData\Intel\DSA

2020/3/15 12:00:31   Error   Intel.DSA.CommonCore.Controllers.Telemetry.TelemetryController      ()   Failed to initialize Lantern Rock telemetry. No telemetry enabled

2020/3/15 12:00:33   Information   DSAUpdateService.Service      ()   Update communication WCF service started

2020/3/15 12:00:33   Information   DSAUpdateService.Service      ()   Update Check poll started

2020/3/15 12:00:33   Information   DSAUpdateService.Service      ()   Successful startup

Tray.log

Date/Time   Severity   Class   Method   Data   Message

2020/3/15 星期日 12:00:31   Information   DSATray.App      ()   Started version 20.2.9.6

2020/3/15 星期日 12:00:31   Information   Intel.DSA.CommonCore.Controllers.Telemetry.TelemetryController      ()   Manufacturer: TIMI

2020/3/15 星期日 12:00:31   Information   Intel.DSA.CommonCore.Controllers.Telemetry.TelemetryController      ()   Model: TM1801

2020/3/15 星期日 12:00:32   Information   Intel.DSA.CommonCore.Controllers.Telemetry.TelemetryController      ()   OS Name: Microsoft Windows 10 专业版

2020/3/15 星期日 12:00:32   Information   Intel.DSA.CommonCore.Controllers.Telemetry.TelemetryController      ()   OS Build: 10.0.18363

2020/3/15 星期日 12:00:32   Information   Intel.DSA.CommonCore.Controllers.Telemetry.TelemetryController      ()   OS Language: 2052

2020/3/15 星期日 12:00:32   Information   Intel.DSA.CommonCore.Controllers.Telemetry.TelemetryController      ()   OS Version: 1909

2020/3/15 星期日 12:00:32   Error   Intel.DSA.CommonCore.Controllers.Telemetry.TelemetryController      ()   Failed to initialize Lantern Rock telemetry. No telemetry enabled

2020/3/15 星期日 12:00:32   Error   Intel.DSA.CommonCore.Controllers.Telemetry.TelemetryController      ()   Failed to initialize Lantern Rock telemetry. No telemetry enabled

2020/3/15 12:00:32   Information   DSATray.App      ()   Registered notification handlers

2020/3/15 12:00:33   Information   DSATray.App      ()   Tray communication WCF service started

2020/3/15 12:00:33   Information   DSATray.App      ()   _scanCheckInterval: 1000

2020/3/15 12:00:33   Information   DSATray.App      ()   lastCheckDetails.Ticks: 637198280448846605

2020/3/15 12:00:33   Information   DSATray.App      ()   lastNotifiedTicks: 0

2020/3/15 12:00:47   Information   DSATray.App      ()   Exiting with exit code 0

Date/Time   Severity   Class   Method   Data   Message

2020/3/15 星期日 12:01:47   Information   DSATray.App      ()   Started version 20.2.9.6

2020/3/15 星期日 12:01:47   Information   Intel.DSA.CommonCore.Controllers.Telemetry.TelemetryController      ()   Manufacturer: TIMI

2020/3/15 星期日 12:01:47   Information   Intel.DSA.CommonCore.Controllers.Telemetry.TelemetryController      ()   Model: TM1801

2020/3/15 星期日 12:01:47   Information   Intel.DSA.CommonCore.Controllers.Telemetry.TelemetryController      ()   OS Name: Microsoft Windows 10 专业版

2020/3/15 星期日 12:01:47   Information   Intel.DSA.CommonCore.Controllers.Telemetry.TelemetryController      ()   OS Build: 10.0.18363

2020/3/15 星期日 12:01:47   Information   Intel.DSA.CommonCore.Controllers.Telemetry.TelemetryController      ()   OS Language: 2052

2020/3/15 星期日 12:01:47   Information   Intel.DSA.CommonCore.Controllers.Telemetry.TelemetryController      ()   OS Version: 1909

2020/3/15 星期日 12:01:47   Error   Intel.DSA.CommonCore.Controllers.Telemetry.TelemetryController      ()   Failed to initialize Lantern Rock telemetry. No telemetry enabled

2020/3/15 星期日 12:01:47   Error   Intel.DSA.CommonCore.Controllers.Telemetry.TelemetryController      ()   Failed to initialize Lantern Rock telemetry. No telemetry enabled

2020/3/15 12:01:47   Information   DSATray.App      ()   Registered notification handlers

2020/3/15 12:01:47   Information   DSATray.App      ()   Tray communication WCF service started

2020/3/15 12:01:49   Information   DSATray.App      ()   _scanCheckInterval: 1000

2020/3/15 12:01:49   Information   DSATray.App      ()   lastCheckDetails.Ticks: 637198280448846605

2020/3/15 12:01:49   Information   DSATray.App      ()   lastNotifiedTicks: 0

[Alberto_R_Intel]

sasda7, Thank you for posting in the Intel® Communities Support.

Just to let you know, we only provide support in English language and currently, we are using a translation tool.

In reference to this scenario in order to try to fix this problem, please try the following troubleshooting steps:

Run the Intel® Driver & Support Assistant Uninstaller.

https://downloadcenter.intel.com/download/28181/Intel-Driver-Support-Assistant-Uninstaller?v=t

Restart and run the latest Intel® Driver & Support Assistant tool version 20.2.9.6.

https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant?product=128824

Have you tried other browsers?

If the issue persists after trying the suggestions above, please provide the SSU report, to attach the report, once you choose "reply" select the "clip" icon on the lower-left corner.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

The latest Intel® Driver & Support Assistant Uninstaller log file: using File Explorer, search for DSAUninstaller.log

The latest Intel® Driver & Support Assistant log files: using File Explorer: go to folder = C:\ProgramData\Intel\DSA, and zip the Log files or entire folder.

Note: Uncheck Hide System files to see the AppData folder.

Show hidden files

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Jack698]

Albert R., Glad to hear from you.

I try what you suggested, and it back to normal.

Thank you.

Regards,

Jack698.

[Alberto_R_Intel]

sasda7, Thank you very much for letting us know those updates.

Perfect, excellent, it is great to hear that it is back to normal and now the Intel® Driver and Support Assistant is working properly.

Any other inquiries, do not hesitate to contact us again.

Regards,

Albert R.

Intel Customer Support Technician