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Hello JBart34,
Thank you for submitting your question on this Intel® Community.
To better assist you, we would like to have more information about your system configuration.
Please attach the following reports.
- DxDiag* report
- Go to Start > Run or Windows Key + R.
- On the Run prompt, type "dxdiag" then click OK.
- On the DirectX Diagnostic Tool window, click on Save All Information.
- Browse to a folder, type in a filename then click Save.
- Graphics report.
- Open the Intel® Graphics Control Panel.
- Click on "Options and Support".
- On the "Information Center" tab, click on "Save" and choose a location on your computer to save the report.
- Do you remember if this problem started happening after an OS or driver update?
Note: If you are using an external display, make sure it is connected to the computer when generating the reports.
Wanner G.
Intel Customer Support Technician
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Hello JBart34,
If you need further assistance, please let us know. We will be glad to assist you.
Also, please let us know if you are able to reproduce this behavior on the Intel® Graphics Command Center.
Wanner G.
Intel Customer Support Technician
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Hello JBart34,
We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.
Wanner G.
Intel Customer Support Technician
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