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我的电脑是小米的。我偶尔就能碰到以下情况,就是浏览器老是变成亚克力。
就是如下图的这个样子(这是我25年10月这个问题出现后马上截的图)
上图图一:浏览器亚克力截图
恢复后有些未在屏幕上显示(被隔挡的窗口)就会白屏(如下图所示)
上图图二:浏览器标签页白屏
然后今天我又一次碰到了,浏览器亚克力化并恢复后,我的画中画窗口变成了这样:
上图图三:浏览器画中画视频白屏
上图图四:关闭画中画后视频播放器依旧是白屏
就是视频白屏,其他视频标签页则为黑屏。
但是我发现,白屏的这个视频根本无法播放了,只能刷新页面才能恢复,但是其余2个标签页的视频虽然是黑屏的但是我敲了一下空格它画面出来了,然后又能播放了。
但是被前台窗口挡住的后面的标签页就和图2一样白屏,把挡住的标签页切到前台或者把前一个窗口移动下,那些白屏的就恢复了。
我通过浏览器的about:gpu,发现了:
[9188:19004:0501/193944.404:ERROR:ui\gl\dc_layer_tree.cc:464] : CreateVideoProcessorEnumerator failed:GPU 设备实例已经暂停。使用 GetDeviceRemovedReason 以确定相应的措施。 (0x887A0005)
[9188:1288:0501/193944.405:ERROR:ui\gl\direct_composition_support.cc:914] : CreateVideoProcessorEnumerator failed: GPU 设备实例已经暂停。使用 GetDeviceRemovedReason 以确定相应的措施。 (0x887A0005)
GpuProcessHost: The GPU process crashed! Exit code: RESULT_CODE_GPU_EXIT_ON_CONTEXT_LOST.
在此之前,也就是25年10月那时候的之前,我在买到这台笔记本后装上了“英特尔® 驱动程序和支持助手”,它发现有显卡驱动更新,我就从官方OEM驱动更新到了公版驱动。
更新后,浏览器先是出现画面分割等异常情况,我上网通过DWM注册表的方式解决的。
25年10月开始,出现了Minecraft中,使用机械动力(Carpet)模组并运行大型机械时,游戏因为OpenGL而崩溃的问题(问题指向的是那个飞轮模组),同时也出现开光影直接大量掉帧的问题。
今年的4月5日,我在用浏览器看视频,突然间电脑好像是公版的显卡驱动挂了,整个系统直接卡死无法操作,我连接的蓝牙耳机也出现了爆音现象。那时的显卡驱动版本是17.50.19.949,最后是强制关机,然后为了安全起见,我是通过提前下好的小米官方OEM显卡驱动(32.0.101.6554)和DDU(Display Driver Uninstaller)工具,在安全模式下使用DDU卸载公版驱动,重启后安装小米官方的才好。
结果游戏崩溃、掉帧问题和系统死机问题目前解决了,就是浏览器这个GPU进程老是挂的问题我不知道什么情况。
【如下是电脑配置(仅现在的)】
- 笔记本:REDMI Book Pro 16 2025
- 处理器(CPU):Intel(R) Core(TM) Ultra 5 225H
- 显卡(集成GPU):Intel(R) Arc(TM)130T GPU (16GB)
- 系统:Win11 家庭中文版 25H2(内部版本26200.8246)
- 显卡驱动版本:32.0.101.6554
我不知道为什么会这样,求希望解答一下。
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Hello Xutaye,
Thank you for posting your query on the Intel Community Forum.
Please be informed that I can only support you in English. I have used a web translation tool to translate this response hence, there may be some inaccurate translation.
Thank you for providing such detailed information and screenshots about the GPU-related browser crashes you're experiencing on your REDMI Book Pro 16 2025. Based on your description and the error logs, I can see you're dealing with GPU context loss issues that are causing your browser's hardware acceleration to fail.
To help us provide the most effective solution, could you please provide the following information:
- Does this issue occur in browsers other than Chrome?
- Does your laptop feel hot when these crashes occur?
- Are you running other applications simultaneously?
- Please confirm whether hardware acceleration is currently enabled or disabled in your browser settings.
I kindly request that you generate and share an SSU (System Support Utility) report, which will give us a clearer view of your system configuration.
You can download the SSU tool from the link below:
How to get the Intel® System Support Utility Logs on Windows*
Important: While generating the SSU report, please ensure that the “Networking” option is unchecked.
Once we have these details, we will proceed accordingly with further investigation and provide the appropriate resolution.
Thank you for your time and cooperation. We look forward to your update.
Best regards,
Roy
Intel Customer Support Technician
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