Intel Iris Xe graphics card cannot run Batman: Arkham Knight properly

[llaurn]

I have an ASUS Vivobok with the following specs:

CPU: 12th Gen Intel(R) Core(TM) i5-12500H (2.50 GHz)

GPU: Intel(R) Iris(R) Xe Graphics (128 MB)

RAM: 16 GB

When I play Batman: Arkham Knight for a few minutes it crashes and shows this error:

I have already lowered the graphics settings to their lowest, tried DXVK and followed instructions given on this thread (https://community.intel.com/t5/Graphics/Intel-Iris-Xe-graphics-card-cannot-run-Batman-Arkham-Knight-and/td-p/1719994) but it doesn't seem to work. I'm looking for a fix.

[Nikhil_Intel]

Hello llaurn,

Thank you for posting your query on the Intel Community Forum.

I apologize for the inconvenience you’re experiencing and understand how frustrating it can be when Batman: Arkham Knight does not run properly on Intel® Iris® Xe Graphics. I appreciate your patience while we work through this together.

As a first step, please perform a clean graphics driver installation using DDU by following the instructions provided in this article: https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

After completing the steps above, please make sure to install the latest Intel® graphics driver to ensure you are running the most up‑to‑date fixes and improvements. Here is the latest driver link:

https://www.intel.com/content/www/us/en/download/864990/intel-11th-14th-gen-processor-graphics-windows.html

After completing the clean install, please apply the recommended game fix by following the steps in this article: https://www.intel.com/content/www/us/en/support/articles/000094465/graphics.html

Once these steps are completed, please try launching the game again. Additionally, to help us investigate further, kindly download and run the Intel® System Support Utility (SSU), make sure the Network option is unchecked before scanning, then save and share the generated report with us. Please check the link:

Intel® System Support Utility for Windows*

Thank you for your cooperation, and I look forward to your update so we can continue assisting you.

Best regards,

Nikhil

Intel Customer Support Technician